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Bank of America: Claims analyst ii

Bank of America

This is a Full-time position in Phoenix, AZ posted June 24, 2020.

Job Description: Job Description & Responsibilities:Resolves customer merchant, credit, or ATM claims within the bank’s policies and procedures.

Responsibilities include: investigate and decision daily incoming claims using multiple systems and tools; resolve differences; answer service requests and inquiries received from various channels.

May debit or credit customer’s accounts as appropriate, process charge backs or update customer regarding pending claims.

Researches and resolves other general customer account inquiries as appropriate.

The incumbents primary interaction is through indirect customer functions.

Typically performs back office functions such as, service support, claims resolution, ticket ordering and judgment claims.

Maintains internal operational and financial controls and ensures that they are observed for all assigned cases.

Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department’s case management system and financial controls.

Works within a team environment.

Associate is expected to meet or exceed department level benchmarks for productivity and quality.

May provide support and training to other analysts within the department.

Has thorough knowledge of the Claims Analyst function and handles more complex cases which require analytical and problem resolution skills.

At least 2 years of experience preferred.

Required Skills:
•A minimum of 1 year of experience in a Claims environment within Claims Resolution & Recovery team
•In-depth experience and knowledge of the chargeback process
•Excellent customer service skills with the ability to diffuse difficult customer challenges and possess excellent problem solving skills
•Customer-centric approach to problem resolution
•Must work well in a team environment, as well as independently
•Strong ownership skills
•Must have a strong and positive work ethic and follow Bank of America’s Core Values
•Must be flexible and adapt quickly to change
•Ability to multi-task and meet specific performance goals
•Should also have great typing skills and be familiar with 10-key
•Must be a meets in performance results
•Knowledge of PC functions in a Windows based environment
•Proficient in Excel and Word
•Excellent written and oral communication skills Desired Skills:
•Fraud or Billing Dispute Claim processing experience Shift: 1st shift (United States of America) Hours Per Week: 40 Learn more about this role PandoLogic.

Category: Insurance, Keywords: Insurance Examiner