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Call Center Representative

Corporate Service Center

This is a Full-time position in Phoenix, AZ posted July 23, 2021.

Overview: CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health.

With more than 700 care sites across the U.S.

& from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S.

residents.

Our world needs compassion like never before.

Our communities need caring, and our families need protection.

With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.If youve dreamed of working in healthcare but dont have a medical degree, we have the perfect opportunity for you Were looking for talented individuals with excellent customer service skills who enjoy solution-oriented tasks.The HR Call Center Representative serves on the front line of customer service for employees, their families, and retirees for assistance/information.

This action-oriented group of professionals is responsible for receiving and providing information to resolve, refer, or escalate issues per company and HR Payroll Support Center policies and practices.

You will collaborate with HR representatives, coordinators, and analysts to support our mission-driven organization and 150,000 employees in our Phoenix Service Center.Starting Pay rate is $19.72 Responsibilities: Professionally and accurately responds to written (case management system and live chat) and oral (phone calls) inquiries from employees, retirees, and family members regarding HR and payroll questions, concerns, and status updates/changes.Accurately documents detailed information regarding interactions when required within the case management system.Quickly and accurately resolves cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures.

Meets or exceeds key performance indicators of the role.Escalates complex cases, in accordance with and as defined by EmployeeCentral Contact Center practice, with appropriate and complete documentation on work performed to date.Interfaces with internal and external resources to furnish or obtain information with the goal of first call resolution.Coaches employees, retirees, and families on how to use the Human Resources and Payroll self-service technology and makes referrals to outside vendors or other resources as appropriate.Submits fulfillment requests as and when requiredDiscerns opportunities to improve knowledge base and overall processes.Must be flexible within hours of operation and willing to work overtime.Maintains high degree of confidentiality.

Qualifications: Minimum Qualifications: High school diploma or GED1 2 years of customer service experienceExcellent communication skills, empathy, and a genuine passion for helping othersPreferred:Preferably in a human resources or a support center environment, but those with experience in retail, insurance, and hospitality have been high performers in this roleWed prefer a Bachelors degree in Business or HR related field or professional certification such as CPP, CEBS, PHR, but were also evaluating talent, enthusiasm, adaptability, and potential so dont let this preference deter yourelated skills: HR, human resources, generalist, call center, healthcare, hospital, customer service, HR payroll, support, HR service center, contact center, customer service, case management, hiring immediately