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Call Center Supervisor

ACS Solutions

This is a Full-time position in Phoenix, AZ posted September 27, 2021.

Greetings,

My name  is Swati  and I’m with ACS Group. I am reaching out to see if you would be interested in hearing more about this opportunity. Please give me a call  on #5173477620 or let me know when and where I can reach you.

 

Role: Production / Technical Support II

Location: Phoenix; AZ 85034

 

  • Candidates will initiate work remote/from home but will report on-site once the building re-opens (candidates MUST be local) ***
  • Candidates MUST be submitted at 1st Shift Rate and once training is completed and they start working on the shift offered/accepted.

 

Technical Support

Top MUST Have:

1. Call center call handling skill

2. Technical troubleshooting aptitude

3. Analytical problem solving

 

The Technical Support Representatives will be responsible for assisting clients with technical support of merchant processing hardware/software, troubleshooting inquiries, and problem resolution via various contacts methods: telephone, email, chat, or fax. Success in the role will require the ability to rapidly diagnose customer issues, problem solve with urgency, and know when to escalate to a more senior team member in order to ensure efficient resolution whilst delivering a great overall support experience.

 

Job Requirements:

Required Skills

• Positive outlook and keen to learn and develop their skills while contributing to a high performing and enthusiastic team

• 1+ years’ experience in an inbound call center environment and/or a strong technical troubleshooting background.

• 1-2 years of experience in Credit Card/Merchant Services industry experience preferred, or

• 1-2 years of experience troubleshooting Hardware or Software applications

• Excellent interpersonal, written, and oral communication skills.

• Strong technical troubleshooting Help Desk experience in a hardware and/or software environment