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Centene Corporation: Strategic client support manager

Centene Corporation

This is a Full-time position in Tempe, AZ posted June 21, 2020.

Job Description Position Purpose: Performs key liaison to functions between Health Net, Covered CA, and California Association of Health Plans (CAHP) Establishes and maintains positive relations with Covered CA and (CAHP) by obtaining relevant information to assist them in matters relating to the broad scope of Health Net activities Establishes, organizes and directs work teams to accomplish implementation project work including, but not limited to, identification and confirmation of participants, establishment of a project plan, consistent work team engagement and productivity, meeting facilitation, consensus building, communication and tracking of project timelines, milestones, costs and deliverables, and recommendation documentation and implementation oversight Provides support for cross-functional and departmental activities lead by others in support of the customer business initiatives.

Represents the customer on enterprise-wide cross-functional projects and implementations Leads impact assessment and business requirements gathering to identify and document impact of an implementation on, for example, existing sales, administrative and operational work streams and systems Performs detailed analysis of data, workflows, policies, procedures, and organization of staff and skills to execute initiatives Identifies, investigates, and validates improvement opportunities Conducts work group and steering committee meetings.

Prepares and presents project updates for management and work group Publishes agenda, documenting minutes, work plans, summaries, reports and updates Prepares communications and presentations to all levels in the organization and internal and external customers Prepares and analyzes data to support the customer’s programs.

Manages ongoing activities such as tracking, monitoring and maintenance of custom contractual obligations for customer, vendor and third-party agreements Handles and resolves customer problems, within level of authority Performs other duties as assignedThe Strategic Client Support Manager manages strategic initiatives for assigned large complex customers and responsible for successful implementation.

This position manages the business relation with Covered CA at the plan management level and the variety of customer initiatives across the organization.

Education/Experience: Bachelor’s degree in Business or related field Minimum five years account or project management experience, which includes leading large complex cross-functional projects Health care or other relevant industry experience preferred Experience working with large employers preferred Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.