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Customer Service (Part-time)

Plexus Worldwide

This is a Full-time position in Scottsdale, AZ posted March 24, 2021.

The Customer Service Associate is responsible for handling inbound contacts from Ambassadors, customers and potential customers. The Associate is an entry level role expected to answer basic questions and resolve a subset of issues presented by the Ambassador or customer in a prompt and professional manner. The Associate position will focus on the top 10 requests of Customer Service via forms and online chat.

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  • Responsible for processing product or service challenges via online forms or online chats.

• Respond to inquiries in a pleasant and professional manner, setting the expectation and first impression regarding the quality of service that can be expected from Plexus including striving for first contact resolution.

• Meet or exceed individual performance metrics, including quality and productivity, as outlined in the PEP (Productivity Excellence Plan).

• Using HelpCenter articles and the knowledge base, effectively communicate current company promotions, events, and contests to Ambassadors and Customers.

• Serve as an example of Customer Service desired behavior and job performance.

• Commit to working together as one team, exceed service expectations by developing positive relationships and treat others with value and respect…always.

• Exhibit an honest and committed effort to delivering as promised, never compromising quality.

• Achieve individual and team goals. Meet deadlines with the resources provided and never compromise ethical standards.

• Seek opportunities for personal and professional development. Attend all company required training and actively participate in dev

Special Skills: Excellent oral and written communication; Customer service orientation and adaptability to different personality types; Ability to multi-task, set priorities and manage time effectively; Collaborate with others and thrive in a team environment while meeting individual goals and expectations; Ability to anticipate obstacles and plan accordingly; Adept at providing solutions and working in cross functional areas to facilitate successful completion of projects; Values relationships and is able to influence others to develop relationships that are reflected in continuously positive experiences.

Job Requirements:

  • Responsible for processing product or service challenges via online forms or online chats.

• Respond to inquiries in a pleasant and professional manner, setting the expectation and first impression regarding the quality of service that can be expected from Plexus including striving for first contact resolution.

• Meet or exceed individual performance metrics, including quality and productivity, as outlined in the PEP (Productivity Excellence Plan).

• Using HelpCenter articles and the knowledge base, effectively communicate current company promotions, events, and contests to Ambassadors and Customers.

• Serve as an example of Customer Service desired behavior and job performance.

• Commit to working together as one team, exceed service expectations by developing positive relationships and treat others with value and respect…always.

• Exhibit an honest and committed effort to delivering as promised, never compromising quality.

• Achieve individual and team goals. Meet deadlines with the resources provided and never compromise ethical standards.

• Seek opportunities for personal and professional development. Attend all company required training and actively participate in development conversations with managers.

• Contribute to the overall growth and success of Plexus by embracing the Plexus core values:

o We are One Plexus.

o We are accountable.

o We get the job done right.

o We empower others.