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Customer Service Representative


This is a Full-time position in Mesa, AZ posted March 23, 2021.

AppraisalTek is searching for a Appraisal Customer Service Representative who has exceptional time management and communication skills to work with our Utah team. This candidate will communicate with appraisers and colleagues through phone, email, and our operating platform to service and status appraisal reports.This job also includes:

  • Essential Functions & Responsibilities

  • 50% Responds to emails, phone calls, and inperson inquiries concerning appraisal assignments.
  • 25% Acts as resource and mentor to Appraisal Customer Service Representative 1’s, while overseeing the CSR’s for an specific region or set of regions.
  • 15% Places second appraisal orders, Veterans’ Administration (VA) appraisal orders, and provides all required followup.
  • 5% Recruits new appraisers to the company’s appraisal panel, based on geographic requirements.
  • 3% Assigns appraisal orders to appraisers when the appraisal order is not accepted by an appraiser through the automated system.
  • 2% Performs other duties as assigned.
  • Performance Measurements
    1. Demonstrates excellent communication skills, both oral and written.
    1. Demonstrates strong organizational skills, with excellent attention to detail, and the ability to set priorities as well as focus on multiple inquiries at the same time.
    1. Demonstrates ability to work as a productive team member.
    1. Demonstrates excellent interpersonal skills, and maintains a positive attitude in the workplace.

Benefit Package Includes

  • Health Care Insurance ( HSA Plan-Employer pays up to 77% employee plan and up to 74% family plan) ( PPO Plan Employer pays up to 60% employee plan and up to 60% family plan)
  • Disability Insurance
  • Life Insurance- employer paid $25,000 life insurance coverage
  • Retirement 401(k)
  • Paid Time Off ( 0-35 mo= 60hours),(36-71 mo=100 hours), (72+ mo=140 hours)
  • Paid Sick Time (Full time 40 hours year)
  • Holiday Pay (11 days)
  • Paid Volunteer Time ( Full time 30 hours year)

Our appraisal management company provides equal employment opportunities to all qualified individuals and to administer all aspects and conditions of employment without regard to the following: Race, National Origin, Color, Disability, Age, Sex, Gender, Religion, Pregnancy, Genetic information, including family medical history, Physical or mental disability, any other protected class, in accordance with applicable federal, state, and local laws. The Company takes allegations of discrimination, intimidation, harassment, and retaliation very seriously and will promptly conduct an investigation when warranted. Equal employment opportunity includes, but is not limited to, employment, training, promotion, demotion, transfer, leaves of absence and termination.