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Customer Service Representative

Department Of Agriculture

This is a Full-time position in Phoenix, AZ posted March 26, 2021.

  • Duties

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Duties

Summary

The primary purpose of these positions is greeting visitors, answering telephones, responding to routine inquiries from a variety of customers and providing overall support to the administrative staff on a unit in Region 3.

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Responsibilities

  • Responsibilities listed are at the full performance level.
  • Greet visitors, answer questions, help them location items, and provide advice or recommendations.
  • Create and/or process passes for employees and visitors.
  • Sell products or services to customers.
  • Read and keep apprised of information and procedures to be aware of changes and new requirements.
  • Collect money, balance the cash drawer, and generate reports for credit card and debit sales.
  • Perform activities such as exchanging merchandise or refunding money.
  • Use database or spreadsheet software to enter, sort, and retrieve data for standard reports.
  • Prepare correspondence relaying current factual and reliable information.
  • Prepare customer records and paperwork e.g., invoices, contracts, bills, receipts or similar documents.
  • Perform timekeeping for employees, or departments.
  • Prepare bills for collection.

Travel Required

Occasional travel – Occasional travel may be required for field work, site visits, training and/or meetings.

Supervisory status

No

Promotion Potential

5

  • Job family (Series)

0303 Miscellaneous Clerk And Assistant

  • Requirements

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Requirements

Conditions of Employment

  • You must be a U.S. Citizen or National.
  • Males born after 12-31-59 must be registered for Selective Service or exempt.
  • Subject to satisfactory adjudication of background investigation and/or fingerprint check.
  • Successful completion of one-year probationary period, unless previously served.
  • Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
  • Successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit E-Verify.
  • Positions may be filled as career ladders (GS-04/05), or may be filled at (GS-04) level only, or may be filled at the full performance (GS-05) level only, dependent upon the individual unit’s needs.

Qualifications

In order to qualify, you must meet the eligibility and qualifications requirements as defined below by the closing date of the announcement. For more information on the qualifications for this position, visit the Office of Personnel Management’s General Schedule Qualification Standards.

Your application and resume must clearly show that you possess the experience requirements. Transcripts must be provided for qualifications based on education. Provide course descriptions as necessary.

Specialized Experience Requirement:

For the GS-04: You must have one year of qualifying general experience. General experience is experience that equipped the applicant with the abilities to successfully perform the duties of this position. General experience is defined as one or more of the following: Progressively responsible clerical, office, greeting visitors and responding to phone or written inquiries, using word processing software or other automated software to produce routine documents or collecting funds from sales; OR an associate’s degree or two years of successfully completed education above high school; OR a combination of successfully completed post-high school education and experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.

For the GS-05: You must have one year of specialized experience equivalent to the GS-04 in the Federal service. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities needed to successfully perform the duties of the position. Specialized experience is defined as one or more of the following: Communicating with people, representing the organization to customers and other external sources in person, by phone, or in writing; comparing disputed merchandise with original requisitions and information from invoices; resolving customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills; reconciling records of sales or other financial transactions; using computers and computer systems (including hardware or software) to extract information or create standard reports; OR a bachelor’s degree or 4 years of successfully completed education above high school; OR a combination of successfully completed post-high school education (in excess of the first 60 semester hours) and specialized experience. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.