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Customer Service Representative

Adroit Health Group, LLC.

This is a Contract position in Tempe, AZ posted October 29, 2021.

Customer Service Representative
Strata Health Group powered by Adroit, is a growing insurance marketing agency with extensive experience in the market. We offer in-demand, customized solutions that connect individuals and families to affordable health and wellness benefits, while creating opportunities for agents and brokers to achieve their financial goals. Our innovative, value-driven insured and non-insured benefits and programs provide flexibility, with different benefit options available to meet every need and budget.
Strata Health Group powered by Adroit is currently seeking experienced Customer Service Representatives to help us build our internal customer service team in Tempe, Arizona. This is a tremendous opportunity to get in with an expanding company with fantastic growth potential. Strata Health Group powered by Adroit offers a fun, fast-paced, team-oriented work environment with a competitive compensation and benefits package.
The Customer Service Representative is responsible for interacting with our customers via telephone, email and voicemail to answer questions, make plan changes where appropriate and resolve concerns. The CSR is responsible for providing timely, accurate and courteous assistance to customers and internal service teams. The job requires exceptional customer service skills, analytical thinking, the ability to learn and reference product and policy information that is subject to change and a willingness to provide exceptional work quality while following all policies and procedures of the company. Prior customer service experience is required.
The ideal candidate will have:
  • Previous experience in customer service, sales, billing or collections
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Ability to build rapport with clients
  • Excellent written and verbal communication skills
  • Basic proficiency in Microsoft Office applications
  • Typing/keyboard skills of at least 30 WPM
  • Excellent analytical and problem-solving ability, attention to detail
  • Strong organizational skills and deadline driven
  • Must be a motivated self-starter with a proactive personality who is able to work independently or with a team
Primary Responsibilities:
  • Handle telephone, email and voicemail inquiries regarding all areas of customer’s products or services
  • Provide information and transfer calls to external partners that service our customers
  • Initiate investigations and/or escalate issues on behalf of members to resolve concerns
  • Document and update member records
  • Develop and maintain a knowledge base of the product portfolio; completing additional training where needed
  • Adhere to all required policies and mandates
  • Work effectively with various AHG internal departments
  • Have flexibility with work schedule assignments
  • Special projects as assigned
  • 2+ years of experience or an equivalent combination of Customer Service education and experience required
  • High School Diploma, GED or equivalent experience required
  • Demonstrated keyboarding skills and ability to type during call transactions