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Customer Service Representative (Eligibility) ($200 Sign on Bonus)

Southwest Service Administrators

This is a Full-time position in Phoenix, AZ posted February 16, 2021.

($200 sign on bonus after 30days of employment)

The Eligibility and Enrollment Customer Service Representative primarily focuses on assisting members with questions regarding eligibility and enrollment of their health benefit plans.

We pride ourselves on being flexible, but there are some things we feel very strongly about:

Being an excellent communicator, because you take care in articulating your own thought process, as well as critique the work of others.

Understanding the whole business. Great systems aren’t built in a vacuum – they require hard work from extremely smart people across many disciplines and an understanding of how it all fits together.

Great teams are better than the all-star players. No matter how great someone’s ideas, they’ll be improved upon through collaboration.

Responsibilities

Customer Service:

  • Provide high quality customer service to all Fund members by documenting telephone, written and walk-in inquiries regarding benefits, or claim status in an efficient prompt and professional manner.

  • Respond to and resolve complex issues, including those escalated by members.

  • Serve as primary, daily contact to clients on delivery of services.

  • Resolve complex plan provision questions and issues addressed.

  • Raise issues as appropriate to Team Supervisor or Department Manager.

  • Learn and use professional excellence tools and concepts to ensure efficient and quality output/service delivery.

Teamwork

  • Work cooperatively with other team members.

  • Actively participate in team meetings and training activities.

  • Perform additional responsibilities and projects as periodically assigned.

Education/Certification:

  • High School Diploma or equivalent

Skills/Abilities:

  • Minimum 40 WPM and 3,000 KPH proficiency

  • Ability to maintains current knowledge of all plan’s eligibility & enrollment rules to provide correct information to plan participants and providers.

  • Professional, client-focused approach to colleagues and assignments.

  • Strong oral and written communication skills with exceptional attention to detail.

  • Ability to seek out experiences that may change perspective or provide an opportunity to learn new things.

  • Strong dedication to follow-through on all tasks and assignments.

  • Ability to sit for long periods of time operating a computer keyboard.

  • Ability to speak, read and write in both English and Spanish is a plus.

Competencies:

Customer Service, Problem Solving, Critical Thinking, Communications, Interpersonal Relations/Teamwork, Organization Awareness, Self/Life Management, Continuous Improvement/Innovation and Change, Basic Technical Competence

Employee Benefits Program

  • One of the most competitive Paid Time Off plans in the industry.

  • Extensive 401(k) plan with company matching for contributions up to five percent of an employee’s base pay.

  • Affordable medical, dental and vision insurance; along with company paid disability and life insurance.

  • Family and employee care programs.

Apply Today

Skills Required

  • Customer Service
  • Call Center
  • Enrollment

Package

Salary: $14.50-$17.10

Apply at www.ssatpa.com