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Customer Service Representative- Student Financial Aid


This is a Contract position in Phoenix, AZ posted May 29, 2020.

Customer Service Representative
– Student Financial Aid We are seeking a Customer Service Representative
– Student Financial Aid to become an integral part of our team You will take charge of implementing the vision, mission, and core values established by the school.

Responsibilities: Act as first point of contact for all school inquiries Supporting various inbound and outbound calling activities Perform general administrative work such as filing and data entry Collect and maintain confidential student documentation in accordance with Federal, State, accrediting agencies, and institutional policies Speak with prospective students who have requested information about our schools and to determine financial aid eligibility Qualifications: Previous experience in call center and at least 1 year of experience in financial aid is preferred Ability to prioritize and multitask Deadline and detail-oriented Ability to thrive in a fast-paced environment Excellent written and verbal communication skills Computer skills (Office Suite) and ability to maneuver throughout various computer programs Prior knowledge of Title IV eligibility is preferred but not required We are an equal opportunity employer and make hiring decisions based on merit.

Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification.

We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Job Requirements: