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Customer service support

Go jet Airline

This is a Full-time position in Mesa, AZ posted September 27, 2021.

The main function of a client/customer services representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.

Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities: Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

Refer unresolved customer grievances to designated departments for further investigation.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

Ability to work independently and manage one’s time.

Ability to accurately document and record customer/client information.

Previous experience with computer applications, such as MS Outlook or data entry software.

Education/Experience: Minimum : High school diploma or GED.

Benefits Offered : Employee Health Benefits (medical, dental, & vision) 401K Retirement Plan Employer-paid Group Life Insurance Employer-paid Long Term Disability Employee paid Short Term Disability Full reimbursement of costs for licenses or required training to employees on a 1-year pro-rated basis Paid time off Profit-Sharing Paid holidays Paid Bereavement Access to The Choice Insurance Agency business and self-improvement library Gym membership reimbursement Employee Referral Bonus