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Customer Service Support Agents

Careerbuilder-US

This is a Full-time position in Phoenix, AZ posted March 23, 2021.

Our Customer Service Support Agents are a critical part of our mission to deliver timely, accurate, and professional customer service to all customers. This vital position requires an action-oriented, flexible problem-solver who will assist our customers with troubleshooting solutions. Agents communicate with our customers primarily through phone, chat, and e-mail while utilizing a variety of software tools. If you are passionate about finding out of the box solutions when things get tricky, this role may be the right fit for you!

Our call center teams support our customers 24 hours a day, 7 days a week, 365 days a year.

Join our energetic Customer Service Support Agents at our locations.

***This full-time role is for U.S. Military Veterans & Veteran Spouses only***

Here’s What You’ll Be Doing:

Provide excellent customer service, including maintaining focus on the customer’s issue in a fast-paced environment

Analyze, isolate, research, and effortlessly explain step by step technical troubleshooting solutions related to software or hardware

Effectively communicate with customers while documenting conversations, exchanges, or sessions into multiple systems

Demonstrate interpersonal skills with a diverse customer base

Successfully translate complex technical information / instructions into a simple language that would ensure seamless troubleshooting

Demonstrate conflict resolution, negotiation, and de-escalation skills

Resolve unique hardwiring inquiries within various Ring products

Successfully consult with customers to uncover additional product needs

Job Requirements:

Served or serving honorably in the U.S. Armed Forces; or you are a Spouse of someone who has served or is serving honorably in the U.S. Armed Forces

Maintain regular and reliable attendance, including the daily schedule as assigned

Flexible with the working schedule; may be expected to work weekends, holidays and evenings

Ability to work overtime as required by business, most often occurring in the weeks surrounding the holiday seasons

Ability to commit to a minimum of either 5 days per week / 8 hours per day or 4 days per week / 10 hours per day shift between the hours of 7:00AM – 12:00AM any day of the week including at least one weekend day (possibly both) based on business needs and holidays

A minimum of one year in a customer service role

Qualified candidates will be comfortable in a multi-tasking, high-energy environment; They will be creative and analytical problem solvers with a passion for excellent customer service

In-depth knowledge of Wi-Fi technologies (devices/connectivity)

Proficient with Mac systems, as well as software applications including web browsers and a variety of call center ticketing / call tracking systems

Basic awareness about our devices

Ability to concentrate – follow customer’s issues without distraction and render a resolution

Good composition skills – ability to compose grammatically correct, concise, and accurate written responses and notations

Work successfully in a team environment as well as independently

Technically inclined with a drive to challenge existing processes and innovate