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Desktop Field Support Technician

Motion Recruitment

This is a Full-time position in Phoenix, AZ posted March 22, 2021.

nnDesktop Field Support Techniciannn nn nn nn6-12 Month Contract (Possible Extension or Contract-to-Hire)nn nnLocation: Remote (Client located in Phoenix, AZ)nn nn n nn nn*Will require travel within the Phoenix, AZ areann nn n nn nn Job Description nn nn n nn nn Objective of this position to provide hands on technical support to the division office and surrounding sales and construction sites nn nn nn nn Primary responsibilities nn Remote and onsite technical support for the division and surrounding sales & construction sites Remote Desktop Protocol (RDP) RDP
– troubleshoot/support Tablets/Mobile Devices Windows Phone, iPhone, Android
– Smartphone support Surface iPhone/iPad (limited support) Installs Configure network printers.

Work with Help Desk to ensure printer is installed on print server Network Copier/Scanner support/SMTP setup Sales and construction site setups/closures Ordering internet for area sales/construction sites Support MS Office & various software issues Troubleshoot basic hardware issues VPN hardware (Cisco ASA installation/troubleshooting Wireless access point (Cisco) installation/troubleshooting Digital Sales Office support VOIP phone setup, support Misc.

Assist with conversions, upgrades and special projects as needed Maintain inventory of all spare equipment for the divisional office and remote sites.

Maintain IT office workspace, keep properly organized.

nn nn nn Qualifications nn nn n nn nn Formal Education and Training nn A+, MCP, CCNA Certifications and/or 2+ years hands on experience in network, hardware, software administration and telecommunications with remote support experience.

nn nn nn Professional Experience nn Windows 10, 8 Office 365 Office Suite 2013 Lync/Skype For Business Cisco Firewalls & access points
– basic knowledge Wireless communications and VPN technologies nn nn nn Special Skills, Knowledge, and/or Abilities nn Proficiency in Microsoft Surface Pro Tablets/HP/Dell/Asus Desktops and various other models of PCs/Tablets Proficiency in Windows Server 2003/2008/2012 LAN/WAN configurations and operations Knowledge of Cisco network equipment to include Routers, Firewall and Switches Clear understanding of protocols and the ability to configure and troubleshoot them (TCP/IP, DNS, WINS, DHCP, EIGRP, SNMP, SMTP, FTP, VPN, BGP, Network Monitor etc.) Data Recovery for Exchange nn nn nn Essential Functions nn Position requires the ability to lift 50 lbs.

as needed; Position may require the ability to install equipment in an office setting where lying, crawling, stretching is necessary; Position requires the ability to climb and work on ladders up to 6 feet; Position will require driving long distances to divisional, sales and remote locations.

Reliable transportation is required.