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Inbound Customer Service Representative

Careerbuilder US

This is a Contract position in Phoenix, AZ posted July 28, 2020.

Skills Required Ability to use a keyboard and mouse in conjunction with the telephone.

Ability to listen carefully and speak clearly while maintaining a pleasant professional demeanor.

Acts as a “communication facilitator” between the public, call center management and the Agency.

Windows experience Phone/call center experience Professional phone demeanor Reliability and punctuality is a MUST The parking structure that is shared with this office can fill up quickly in the 8am hour so please advise your candidates to arrive at the location by 7:45 a.m.

so that they have time to be in the call center by 8:00 a.m.

The location can be difficult to find so I will provide a map for you to send the candidates and advise them to arrive early on the first day in order to locate Ability to use a keyboard and mouse in conjunction with the telephone.

Ability to listen carefully and speak clearly while maintaining a pleasant professional demeanor Skills Preferred Prefer Call Center experience or customer service the position Job Requirements: Handle incoming customer service calls Dispatch incoming customer phone calls Accept customer calls and return customer Maintain customer service related information for customer accounts Ensure quality customer service and customer satisfaction Maintain customer service voicemail and return customer calls Provide customers with superior customer service Provide customer service for internal customers Capturing customer information and answering customer inquiries Resolve inbound customer calls regarding account Take customer orders and provide high-quality customer service Make out going customer service calls Work with customer service manager to ensure proper customer service Resolve any customer service issues Answering inbound calls and providing excellent customer service Provide customer support and handling customer inquiries Combining excellent customer service skills Assure quality customer service to all customers Provide exceptional customer service to all customers Provide superior customer service with all customer interactions