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Protection Termite Control: Scheduler / customer service

Protection Termite Control

This is a Full-time position in Glendale, AZ posted June 18, 2020.

Protection Termite Control is looking for a full-time termite scheduler/customer service representative.

We are a small business looking to expand and find someone long-term/permanent who has the mindset of growth!Open until filled.

Ideal Hire Date 6/25/2020Compensation: Up to 40 hours of sick time accrual for the first year 40 hours of PTO after the first year Performance evaluations and pay increases Overtime pay after 40 hours Direct Deposit available Supplementary insurance through AFLAC Hours of operation are Monday through Friday 8am-5pm.

After trained, rotating weekends will be required.

Weekends are not full force – they are from home.

Company will provide on-the-job, hands-on training for 30 days or until trained During training, between 2-4 consecutive Saturdays will be required and hours may varyWhat you can expect:A typical day, after your 30-day one-on-one, hands-on training, would include working on a micro-team of 3 people.

You will answer calls and rotate phone priorities throughout the day with your team.

You will take calls from various clients who hold different roles with a transaction.

You will dissect each call professionally and efficiently.

Most calls will be scheduling different types stops for technicians, so knowledge of the valley will truly help you succeed.

Due to the volume of incoming calls and emails, you must be able to handle working under pressure.

There is heavy data-entry and heavy computer work with this position, so a high accuracy typing test result and a personal demonstration of navigation through the computer will be required.During training, we will teach you about all the clients we work with as well as how to decipher what type of service a client is requesting.

We will teach you how to navigate through our programs and how to effectively tackle all the tasks throughout the day.Requirements/Qualifications:Prospective employee must: Be very knowledgeable on the greater Phoenix area Be a self-starter and capable of creating own goals while meeting company deadlines Have an eye for detail Work quickly and accurately under pressure Type 40wpm with a 90-100% accuracy (typing test required) Have a good work ethic Work well unsupervised and as a part of a team Demonstrate reliability and consistency in excellence attendance Have reliable transportation Be extremely fluent in navigating through computer programs, windows, and browser tabs Bilingual in English and Spanish is a plus, but not required.We are located near the Arrowhead Mall in Glendale, Arizona.