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Reservation Agent (Call Center)

PetSmart

This is a Full-time position in Phoenix, AZ posted February 12, 2021.

Job is located at PetSmart’s Phoenix Home Office, remote opportunities for those in the Phoenix area are also available.

Hours of Operation: 3:45 am – 11 pm Arizona Time

SERVICES RESERVATION AGENT:

If you enjoy helping people find the right information, services, and care for their pets, then you would be a great fit as a Services Reservation Agent. In our Service Reservations Center, you’ll find a casual call center atmosphere, a performance bonus program, immersive hands-on training, and flexible scheduling while you assist pet parents with their boarding accommodations for their loved ones.

WHAT YOU’LL DO:

While working in our Reservations Center, you’ll provide information about our PetSmart services including our Pets Hotel, Grooming Salon and Pet Training. Additionally, you will:

  • Answer incoming phone calls from pet parents, assist with scheduling appointments, and answers all questions about our services.
  • Ensure that all additional service opportunities are presented to the pet parent in a confident manner including “why” the service would be beneficial to the pet’s experience.
  • Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the pet parents.
  • Demonstrate effective problem solving and customer relation skills.
  • Communicate information clearly and accurately to the pet parent through the appropriate written and verbal means.
  • Provide feedback to supervisors on processes and customer interactions as necessary.

YOUR SKILLS AND EXPERIENCE:

We’ll provide training and information to make sure you’re comfortable in your new role, however, we’re looking for you to come to the table with the following skills and/or experience:

  • High school diploma or a combination of education and experience 
  • Strong grammar and communication skills
  • Demonstrated success in providing exceptional customer service on the phone and via email
  • Fluent English required; English and Spanish would be beneficial
  •  Perform at, or above, the company’s expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc.
  • Demonstrate regular attendance and adherence to call center schedule

WHY YOU’LL LOVE IT HERE:

PetSmart’s home office offers outstanding amenities in a fun and rewarding workplace including:

  • Pet friendly environment, bring your pets to work!
  • A work-life balance and family events such as movie nights, art events and holiday festivals
  • “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
  • “Sit & Stay” Café serving fresh breakfast and lunch options
  • Starbucks cart—productivity at its finest!
  • “Lil’ Paws” learning center and onsite childcare facility
  • Volunteer events with PetSmart Charities

Applicants must be over the age of 18.