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Rx relief: Call Center Pharmacy Technician

Rx relief

This is a Full-time position in Phoenix, AZ posted July 19, 2021.

Pharmacy Technician – Call CenterCalling all Pharmacy Technicians:Are you ready to go to work in the Phoenix, AZ area?With a salary starting at $19.00*, Rx relief is looking for the right person to fill a Pharmacy Technician Call Center position…right now.Rx relief offers a range of various benefits including: health insurance, vision and dental insurance, 401(k) and deferred compensation programs, and more!In this position, you will interact directly with patients and providers related to new prescription and refill requests.

You will maintain productivity and quality standards, along with legal and company compliance.

You’ll also track and triage all coverage determination requests for approvals.*Salary dependent upon experiencePharmacy Technician Call CenterJob Specifics and Requirements-Area: Phoenix, AZ AreaLicensure Requirements: Must have open, active, and in good standing AZ State Pharmacy Technician License AND PTCB CertificationEducation: High School Diploma or EquivalentYears of Experience: 1+ years of Pharmacy Technician experience in a call center pharmacy settingSchedule: Full-Time | Weekdays | Mon.

– Fri.

| 9:30am 6:00pmLength of Assignment: Temporary to PermanentPay: $19.00 $20.00Depending on ExperienceSetting: Call CenterBackground/ Drug Requirements: Ability to successfully complete background check and drug screenPharmacy Technician Call CenterJob Responsibilities-[j1]Interact directly with patients related to new prescription and refill requests, shipment status, billing issues, demographic updates, payment inquiries and general questionsResponsible for maintaining productivity and quality standards, along with legal and company complianceTrack and triage all coverage determination requests for approvalManage difficult or emotional patient situations: Respond promptly to patient needs and service requests, accept feedback to improve service, meet commitmentsDisplay excellent communication skillsMake outbound calls to patients to collect shipping and billing informationField inbound calls from pharmacy personnel or patient to discuss or answer patient requests and/or questions, and troubleshoot any problemsOperate pharmacy software in order to obtain patient and drug information, process prescriptions and perform other necessary functions in accordance with company policies, and state and federal regulationsManage prescription refill requests from patients and/or patients’ agentsInitiate or accept verbal or electronic refill authorization from a medical practitioner or medical practitioner’s agent, and record all refill information.Establish and maintain patient and clinic profilesManage telephone calls from pharmacy and providers in a timely and courteous mannerMaintain an understanding of all MMM/PMC clinical guidelinesProvide all relevant clinical information of a CDR (Coverage Determination Request) to the Clinical Pharmacist for evaluation, as neededAdhere to all pharmacy-established procedures and guidelinesParticipate in quality and patient safety initiativesPerform any other job-related duties as assigned by the Pharmacy Supervisor.Ability to function with frequent interruptions, accept change and prioritize tasks efficiently when faced with competing demandsAbility to understand the importance of, and respect the confidentiality of, all member information, per HIPAA guidelinesAbility to establish priorities and accomplishing tasks in a timely mannerAbility to work in a team environment to create solutions to problemsAbout Rx reliefRx relief is a specialty staffing company providing supplemental pharmacy professionals for all pharmacy practice settings.

Voted Best of Staffing by both clients and talent, we provide a customized approach to your career needs as well as comprehensive benefits.

Contact us to learn why everything we do is all about YOU!RXT2IND2Compensation / Pay Rate (Up to): $19.00 $20.00/Per Hour