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Senior Analyst – Onsite Technical Support

Marsh and McLennan

This is a Full-time position in Phoenix, AZ posted September 24, 2021.


MMC Corporate


MMC is seeking candidates for the Senior Analyst – Onsite Technical Support to work in our Phoenix, AZ office location:

Senior Analyst – Onsite Technical Support

What can you expect?

  • We are seeking a talented and motivated Senior Analyst – Onsite Technical Support to join our team. Joining our team will provide you with the opportunity to work for a best-in-industry company while utilizing and enhancing your customer service and technical skills.
  • You will you will be responsible for providing technical support related PCs, mobile devices, printers, videoconferencing, business application software, telecommunication issues and local network issues to internal employees and clients across multiple operating companies and locations.

What is in it for you?

  • A foot in the door at Fortune 500 company; this role will expose you to many areas of the company, senior leaders, and various aspects of  the company that will allow you to expand your network, gain valuable knowledge and, and enhance your skills
  • Benefits like Medical, Dental, Vision, STD/LTD and Life Insurance, a generous 401k match and PTO allowance
  • Culture of internal mobility, diversity, inclusion, and collaboration in a relaxed environment with a casual dress code
  • A company-wide emphasis on Corporate Social Responsibility; all colleagues receive 8 hours of paid time off for volunteering, with the option to join our organized group activities
  • Opportunities to get involved, career development events, volunteering, and more

We will count on you to:

  • Performs installations, trains, maintenance, troubleshoots and repairs of all OpCo desktop hardware/software technologies
  • Provide onsite support for walk-in colleagues at TechStop
  • Provide onsite/remote desktop support & take Service Desk calls and chats support
  • Performs activations and supports Mobile devices
  • Perform PC builds/reimages  for new hires, refreshes, break-fix etc
  • Assists with setup, and operation of audio visual hardware as; required by end user
  • Determines appropriate hardware/software based on corporate policy and end user requirements
  • Uses corporate Incident Management System to record and track all support work
  • Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency, and follows up with customers on all issues
  • Escalates incident, and questions to appropriate support groups
  • Supports events, such as infrastructure changes, software releases and BRM etc
  • Provides timely updates to Management about service issues, when appropriate
  • Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves
  • Assists administration and maintenance of non-desktop Technology Infrastructure component’s at the request of other Service Towers
  • Assist with, installations, maintenance, troubleshooting and repairs of Office Telephony Systems
  • Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets
  • May assist with the procurement of hardware and software.
  • Performs time tracking tasks, as required
  • Supports team’s abilities and functions through positive customer relations.
  • Contributes to, improvement/enhancement of processes and procedures
  • Gains additional knowledge, and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members
  • Performs related duties as assigned by management

What you need to have: 

  • Two years’ work related experience preferred
  • Superior customer service skills
  • Ability to quickly and effectively diagnose and resolve technology issues
  • Work in a very busy and fast-paced environment
  • Stay calm and level headed when under pressure
  • Strong individual / team working ethics
  • Express ideas clearly in both written and oral communications
  • Work independently to plan, organize and prioritize one’s own activities
  • Flexibility and availability to travel to various offices & work after hours if needed

What makes you stand out?

  • Possess positive attitude
  • Bachelor’s degree preferred but not required
  • Self-motivated
  • Strong work ethic
  • A+ Certification, Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.