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Smart Business Specialist, Member Experience

A3 Smart Home

This is a Contract position in Tempe, AZ posted June 25, 2020.

We call our club’s vision, mission, values, and supporting pillars “Our House” because they are the foundation for all that we do.

We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Our client, AAA recently acquired Safeguard Security, the 1 1 th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry, absolutely famous for legendary customer service.

With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.

JOB SUMMARY This position is responsible for providing scheduling for service, repair, maintenance, and inspections for the existing customer base.

These services are critical for the ongoing customer service experience and satisfaction of the account base.

The Commercial department has primary responsibility for customer retention through the responsiveness and provision of repair, Inspection, support, and maintenance operations and service.

ESSENTIAL FUNCTIONS Handle incoming and outgoing phone calls to address customer requests and schedule service calls.

Handle e-mail and queue requests to schedule service calls.

Support the other internal customers (installation, sales, and monitoring) with handling and resolution of customer issues.

Practice customer service and conflict resolution skills to promote customer satisfaction and loyalty.

Assist field technicians with support for service calls.

Order equipment required for service calls.

Maintain relationships with customers to ensure satisfaction and retention.

Provide basic instruction and troubleshooting to customers.

Work with internal tech support (Virtual Assistance) to provide more advanced training and programming.

Why work for us?

Training
– Career Advancement Great Benefits
– Medical/Dental/Vision Retirement
– 401k matching up to 3% Work/Life Balance
– PTO 3 Weeks 9 paid holidays KNOWLEDGE AND SKILLS Two or more years experience in a scheduling and/or technical call center.

Strong customer service communication and conflict resolution skills.

Knowledge of security system operation is a plus.

Strong written and verbal communication skills.

Ability to focus and multi-task in a fast paced environment.

Ability to function as part of a team.

EDUCATION: High School Diploma/GED AA Degree is preferred Must qualify for state alarm agent license SAFE