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Sr. Customer Service Representative

Robert Half

This is a Full-time position in Goodyear, AZ posted March 25, 2021.

Ref ID: 00743241 Classification: Sr.

Customer Service Representative Compensation: $22.80 to $26.40 hourly nnCustomer Service/Sale Candidate Wanted, up to $50k DOE!!!!nn nn nn nn-Creatively initiate new business relationships by networking, prospecting and cold-calling.

Utilize telephone, email, and in-person sales calls as needed.nn nn-Ability to nurture and develop existing customer relationships.

Identify key new customers, and gain commitment for proposals and products.

nn nn-Develop and maintain account plans for target accounts that show a path to success.

nn nn-Build, manage, mentor and report on customer base to meet Company sales objectives.nn nn-Call on customers and prospects; present the features, advantages and benefits of Company’s products and services, deliver quotations and close sales.

Enter orders into Company’s ERP system, and track progress through the order cycle to the payment of invoices.nn nn-Submit accurate and timely quotations.

Follow-up on all quotations and report progress in Outlook/CRM system.nn nn-Utilize Outlook/CRM quotation template, and track process through to order entry.nn nn-Report in Outlook/CRM; analyze and communicate success/wins and failure/losses, root cause and suggest changes in strategy, products or services to increase success rate.nn nn-Manage customer communications and respond in a timely manner.nn nn-Utilize products, plans, and market strategies that are founded on good business principles and a sound business case.

Build sound business cases for new markets/customers/products.nn nn-Report all sales activities in Outlook/CRM.

Recommend improvements to achieve sales goals.nn nn-Operate well in a fast-paced, dynamic environment, with minimal supervision.nn nn-Maintain a teamwork approach to achieving day-to-day communication with customers, prospects, vendors; and other staff members within the company.nn nn-Keep up to date with markets, competitors, and products.nn nn-Other related job tasks or responsibilities as assignednn nn nn nn MINIMUM EDUCATION: BA/BS in a business or a technical related field of study from an accredited college or university; or, AA in business or technical field of study, with 5 to 7 years of progressively responsible experience in sales/customer service.nn nn nn nn PREFERRED EDUCATION/SKILLS: Bi-lingual English/Spanish.

Fluent in Micro Soft Office Suite: Outlook, WORD, Excel, PowerPoint, and Outlook/CRM.

nn nn nn nn MINIMUM EXPERIENCE: Three (3) to five (5) years demonstrating the ability to consistently generate revenue and exceed quota by managing process for identifying, qualifying, and closing new business as well as servicing and growing an existing customer base.

Experience with CRM systems highly preferred (ACT, Salesforce, Outlook CRM, or others).nn nn nn nnCall OfficeTeam today!

nn n n Job Requirements: nMS Excel nnOfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis.

Whether you’re a seasoned administrative pro or starting your career, we have options for you.nn nnOur experienced staffing professionals can promote you to employers and advocate on your behalf.

We provide access to top jobs, competitive compensation and benefits, and free online training.

For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.nn nnWhen you work with us, you’re working with the best.

has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.nn nnQuestions?

Call your local office at 1..

All applicants applying for U.S.

job openings must be authorized to work in the United States.

Benefits are available to temporary professionals.

Visit for more information.nn nn© 2020 OfficeTeam.

An Equal Opportunity Employer.


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