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Tech Support Specialist

New Reach Education

This is a Full-time position in Tempe, AZ posted March 26, 2021.

nn n nn nn JOB OVERVIEW nn nnSeeking beginner to intermediate IT professionals looking to be a support extraordinaire.nn nnIf you have a heart for supporting people in their use of technology, this position is for you.nn nn n nn nnLooking for a hungry self starter, higher education not needed, proper attitude and the willingness & ability to learn is more important than what experience you have.

We prefer training and equipping candidates over asking them to rethink how things may be done.

A history in sales and service is a definite bonus.nn nn n nn nnOur goal for this position is to find a passionate and quick learning IT professional that we can empower to grow into a veteran systems admin.

Experience in low code systems and knowledge of APIs is a bonus.

Experience in Gsuite enterprise systems is necessary.

Hands on support will never go away and we will always need professionals that love our staff to answer the call to “turn it off and on again.” We put people first on our teams and passion, and patience, for empowering people with tech tools is a must.

We are confident we can equip an eager learner.nn nn n nn nnWe are excited for the growth of our team and cannot wait to meet those that may walk through our door.nn nn n nn nn Examples of responsibilities for position: nn nn
– respond to helpdesk tickets for general supportnn nn
– thrive in “figure it out” scenarios.nn nn
– create and support workflow automations for our team to boost productivitynn nn
– support a user-base of ~40 mac users (with team member support) predominantly mac, with some PC usersnn nn
– log issues in PM software and track time and notes for resolutionnn nn n nn nn BIG BONUS if you have: nn nnZapier Experiencenn nnWorkflow Automation Experiencenn nnPython or Javascript Experiencenn nn n nn nn BENEFITS nn nn
– A Full Time Careernn nn
– Make Bonuses Monthlynn nn
– Rapid Growth Plan Ensured by Our Review Modelnn nn
– Health Package
– 100% Vision and Dental COVERED and 50% Medical COVERED..nn nn
– Caring Management that Will Mentor & Support Younn nn
– Positive Culture that Values Hard Work and Relationshipsnn nn
– Volunteer Opportunities to Give Back to the Communitynn nn
– Company Events and Team Building Outingsnn nn
– Clean
– Drug Free Workplacenn nn
– Your Family away from Familynn nn n nn nn***New Reach Education supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

Drug Free Workplace.

Females and minorities are encouraged to apply.nn nn n nn nn n nn nn***Must pass a drug test prior to employment and will be sunn