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Technical Support Engineer

Sharp Decisions

This is a Full-time position in Phoenix, AZ posted March 22, 2021.

nnA support Desk Technician with a customer-centric approach to problem-solving.

This team member will assist in supporting the Support Desk and will keep the business running by helping all employees with their technical problems.

The Service Desk is in operation from 7:00am
– 5:30pm Monday
– Friday, excluding State holidays.

Resources will need to be available for an eight-hour shift during this time frame.nn nn n nn nnThese customers range from field workers to the Directors.

The Service desk is the first interaction the customer has with Customer, Candidates submitted to this position will need to be able to understand/document customer needs, troubleshoot with customers, and have a broad understanding of IT services structure to escalate calls.

this team supports desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, MVD third-party software applications, internally developed custom applications, etc.

The position is restricted to local candidates and job duties cannot be performed remotely.nn nn n nn Experience in a call center supporting Windows 7 and 10 and Office 2013.

Working knowledge of customer service principles and processes Knowledge of desktop applications, web-based applications, client/server applications, computer/networking hardware, standard operating systems, common third-party software applications, internally developed custom applications, application integrations, networking protocols, ISO27000/NIST 800 security concepts, and any other computer-related technologies Minimum 6 months to 1 year current working experience in an IT field Associate’s degree in a related field is preferred Strong Customer Service Skills Excellent interpersonal, written and oral communication skills Ability to work collaboratively in teams and across organizations Ability to synthesize feedback and adjust plans accordingly Ability to develop and write technical documentation Ability to evaluate and test emerging technologies Ability to apply creative solutions to business problems to ensure business needs are most effectively met