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Technical Support Engineer – Public Cloud

Kforce Technology

This is a Full-time position in Tempe, AZ posted May 2, 2021.

RESPONSIBILITIES:

Kforce is looking for Technical Support Engineers that will offer support for our client’s backup solutions for Public Cloud platforms (Microsoft Azure, Amazon AWS, Google Cloud Platform). Our client can offer excellent benefits such as wellness program, which includes gym membership and massages in the office, flexible benefits package which includes private medical for you and your dependents, dental coverage and transportation allowance. They also offer an exceptionally mature working environment with cool breakout areas and training and development opportunities to further progress your career. Responsibilities

  • Provide technical support and in-depth troubleshooting for our client’s clients (B2B) via telephone, email, and web conferencing
  • Act as a technical focal point in relationships to fellow IT Professionals
  • Research and troubleshoot customer problems and inquiries
  • Update and work assigned cases in a timely manner
  • Contribute to documentation to build our client’s knowledge base
  • Technical documentation of all customer interactions accurately and within SLA in our CRM tool
  • Contribute to documentation to build our client’s knowledge base
  • Proactively stay up to date with all the latest technologies concerning our client’s products and the underlying technologies

Job Requirements:

REQUIREMENTS:

  • Fluent English (reading/writing/speaking)
  • Previous troubleshooting/administration experience is required
  • Ability to quickly learn, understand and explain technical information
  • Ability and desire to take ownership of client issues through resolution
  • Excellent time management skills
  • Ability to work in a fast-paced environment

Expertise in the following areas:

  • Microsoft Azure (VMs, blob storage; roles, regions, security groups etc.)
  • Amazon AWS (S3, EC2; roles, regions, security groups etc.)
  • Google Cloud Platform (VMs, blob storage, VPC network, regions etc.)
  • Microsoft SQL (SQL Studio, simple queries)
  • Microsoft Windows Server administration
  • Linux administration
  • Networking (TCP/IP, firewalls, tools)
  • Backups (concepts, software solutions etc.)

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.