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Security Install Team Lead, Field Quality Assurance

A3 Smart Home

This is a Contract position in Tempe, AZ posted June 25, 2020.

We call our club’s vision, mission, values, and supporting pillars “Our House” because they are the foundation for all that we do.

We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.

Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona’s largest locally-operated security provider.

With an A Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.

We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service.

You’ll help positively impact every homeowner and the communities that we serve, too.

Summary
• Supervise the installation of Qolsys Smart Home Systems; optimizing the efficiency and utilization of every job without compromising the quality of work
• Provide direction, instruction, and guidance to Smart Home Pros ensuring consistent delivery of legendary customer experiences
• Maintain a high-energy, effective and safe work environment
• Build, develop and maintain team atmosphere by being a positive influence and resource to all peers Essential Duties and Responsibilities:
• Build and maintain professional relationships with internal and external customers
• Maintain a high level of communication with Smart Home Pros during every installation to provide guidance and instruction as required
• Review of Parts and Labor costs associated with the installation throughout the life cycle of project to maintain job
• Perform job walks when necessary to answer questions, concerns regarding installation with the customer
• Review and evaluate each Smart Home Pro concerning development, career path, key performance indicators, technical training, and soft skills assessments
• Responsible for upholding all company policies and procedures, and reporting necessary corrective action and disciplinary reviews to the Operations Manager
• Conduct monthly Meetings where OSHA Safety, Technical Training, and company information related information is presented.

• Conduct Quality Assurance on every installation including site visits, emails, and phone communication Why work for us?

Career Advancement
– Job Stability Great Benefits
– Medical/Dental/Vision Retirement
– 401k matching up to 3% Work/Life Balance
– PTO 3 Weeks 9 paid holidays Education and Experience:
• High School Diploma or (GED) required
• One or more years of experience in low volt industry preferred
• Three or more years of experience in a customer service field
• Previous supervisory experience to include management and development of staff, establish and maintain team members responsibilities, and clearly define priorities in fast pace environment or equal related education Language Skills:
• Ability to read and comprehend instructions, short correspondence, and installation manuals
• Ability to present information in one-on-one and small group situations to internal and external customers, Smart Home Pros, and the Operations Manager Other Work Related Other Work Related Skills and Abilities:
• Must be proficient in computers; GSuite & Microsoft Word and Excel
• Have knowledge in basic management concepts to include risk identification and mitigation
• Be able to use proper safety equipment for the related task and personal protection is recommended Physical Demands:
• Required to stand, walk, use of fine motor skills, and perform manual labor
• Lift and/or move up to 50 pounds Other Requirements:
• Must be able to pass a drug test and background check
• Be able to obtain a fingerprint clearance card and BTR license LYN