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Change Healthcare: Implementation Specialist

Change Healthcare

This is a Full-time position in Avondale, AZ posted December 10, 2020.

Transforming the future of healthcare isn’t something we take lightly.

It takes teams of the best and the brightest, working together to make an impact.As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we’re using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.If you’re ready to embrace your passion and do what you love with a company that’s committed to supporting your future, then you belong at Change Healthcare.Pursue purpose.

Champion innovation.

Earn trust.

Be agile.

Include all.Empower Your Future.

Make a Difference.Implementation SpecialistAfter a client (Payer, TPA or insurance company) has signed a contract with Change Healthcare, this individual will guide the client through a 1-6 month implementation schedule to begin processing the client’s live data through our system.

Larger revenue projects will include the assignment of a certified project manager.

Smaller projects will require the implementation specialist to perform multiple responsibilities focused around three key skills, project management, client communications and business analysis.What will be my duties and responsibilities in this job?Manage the implementation of new clients or existing clients adding new business or modifying current businessInitial contact with client to “kick off” the implementation process; this includes discussing products to be implemented per their signed contract and setting expectations with the client to complete the implementation as a teamCollect and analyze client’s data and requirementsComplete mapping and scope document for use by the development (AFF) team where applicable.Open, read and understand data filesDevelop statement of work in collaboration with internal IT and the client when required by client/project.Develop and manage internal and external project plans with aggressive timelinesInteract with IT to develop code for interpreting client dataSet up new client in Change Healthcare’s Client Access System, customizing business settings to meet the client’s business requirements.Design forms using both Quadient proprietary software.Work with client to determine what testing and test cases need to be covered during the testing and QA phase of the implementationTest client’s data applying form and group settings to accomplish client’s desired output, such as checks, explanations of benefits, member letters, etc.Manage all communication with the client including conducting meetings and conference callsConsult with managerial and IT business analyst personnel to create user stories where new system solutions are needed to accommodate client’s specific requirements.Generate process documentation for each implementation to be used for the turnover of the client to the Client Services department and for future business growthEnsure successful processing of clients live data prior to concluding implementation and turning the client over to the Client Services department.Understandmedical claims, insurance related documents, print and electronic processing solutionsUnderstand Payer Services technical systems and software.Understand Payer Services products including EOBs, checks, ID cards, invoices, letters, eEOBs, web portals, data WebAPI, commission statements, capitation statements, member booklets, SPDs, Medicare part D, Medicare documents, CFA, UBs, ADA forms, EFT, 835s and virtual credit cardsPeriodically visit client locationsAdhere to security policies and proceduresCarry out responsibilities with highly ethical behavior, especially as it relates to HIPAA regulationsWhat are the requirements needed for this position?Strong technical problem-solving skillsWorking knowledge of Microsoft Office requiredTechnical agility to adapt to new computer applications quicklyCustomer Service SkillsAble to communicate with various organizational levels and departmentsAble to work on multiple projects/priorities in a deadline-driven environmentExcellent communication and interpersonal skills What other skills/experience would be helpful to have?Workingknowledge in software databases such as Oracle, SQL Server, FoxPro and basic programming and query knowledge preferredQuadient software experience highly preferredKnowledge of data file types such as XML, delimited, fixed data, PDF, print files and vendor files preferredKnowledge of 028 file creation, form design and basic system knowledge preferredKnowledge of the proprietary Client Access System and Multi-Channel Distribution System preferredCollege Degree preferredMedical Billing Experience preferredHealthcare and Insurance Industry Experience preferred What are the working conditions and physical requirements of this job?

General office demandsJoin our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!

Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status.

To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.Eeoc.Gov/employers/eeo-law-poster and the supplemental information at https://www.Dol.Gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.Pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.comwith ” Applicant requesting reasonable accommodation” as the subject.

Resumesor CVs submitted to this email box will not be accepted.

Click here https://www.Dol.Gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.Pdfto view our pay transparency nondiscrimination policy.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.