Clinical Outreach Specialist – LPN

Clinical Outreach Specialist – LPN

Posted Date 8 hours ago(6/24/2020 9:36 PM)

Job ID 2020-11736 # of Openings 3 Category Clinical Staff Type PRN

Overview

The Care Center is a team of Care Coordinators, and Clinical Outreach Specialists (LPNs & RNs)-PRN who support Pre and Post Assessment activities. The team is often the first and/or last touch with the member; establishing rapport and leaving a positive member experience.Using a member-centered approach, the Clinical Outreach Specialist engages with patients before and after they have completed a Health Assessment by a Matrix Network healthcare professional while in nursing homes, skilled nursing facilities (SNF), telehealth and in-home visits or working in an Employee Health and Wellness Service (EHWS) setting in a client location. This critical role conducts telephonic outreach to gather responses to pre-assessment questions and helps the member prepare for their upcoming visit. Post-assessment, the Clinical Outreach Specialist is also responsible for following up with members to provide lab results, address questions/concerns, and provide guidance on follow up critical for the next step in the member’s care.

Qualifications

Educational Requirements:

• Current unrestricted licensure to practice as a Licensed Practical Nurse (LPN) in the state(s) to which the candidate is assigned

• Maintains nursing license in good standing

Knowledge, Skills and Abilities:

• Minimum three (3) years of nursing experience

• Home care experience preferred (not required)

• Telephone triage experience preferred

• Ability to provide telephonic support and education to members in a way they are able to understand

Matrix Medical Network is Proud to be an Equal Opportunity Employer

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