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Contribution Processor

Southwest Service Administrators

This is a Full-time position in Phoenix, AZ posted February 16, 2021.

The Contribution Processor is primarily responsible for processing Local Union employer’s monthly remittance reports and contributions used to determine member retiree and/or COBRA eligibility.

We pride ourselves on being flexible, but there are some things we feel very strongly about: Being an excellent communicator, because you take care in articulating your own thought process, as well as critique the work of others. Understanding the whole business. Great systems aren’t built in a vacuum – they require hard work from extremely smart people across many disciplines and an understanding of how it all fits together. Great teams are better than the all-star players. No matter how great someone’s ideas, they’ll be improved upon through collaboration.

Responsibilities Customer Service

    • Provide high quality customer service to employers and participants by documenting telephone, written and walk-in inquiries regarding eligibility and enrollment in an efficient prompt and professional manner.

    • Respond to and resolve complex issues, including those escalated by members.  Raise issues as appropriate to Team Supervisor or Department Manager.

    • Learn and use professional excellence tools and concepts to ensure efficient and quality output/service delivery.

Processing

    • Process monthly employer contribution reports and retiree/ COBRA self-payments.

    • Meet end of month processing deadlines.

    • Gain understanding of all trust fund eligibility & enrollment rules.

    • Follow and update documentation materials as directed.

    • Maintain complete and accurate processing.

Teamwork

    • Work cooperatively with other team members.
    • Actively participate in team meetings and training activities.
    • Perform additional responsibilities and projects as periodically assigned.

  •  

Education/Certification:

    • High School Diploma/GED or equivalent 

Skills/Abilities:

    • Bookkeeping, Accounts Receivable/Accounts Payable experience a plus.

    • Strong mathematical skills required.

    • Solid knowledge of MS Excel & MS Word (i.e. pivot tables and formulas).

    • Exceptional attention to detail.

    • Strong oral and written communication skills.

    • Professional, client-focused approach to colleagues and assignments.

    • Ability to seek out experiences that may change perspective or provide an opportunity to learn new things.

    • Strong dedication to follow-through on all tasks and assignments.

    • Ability to organize, set priorities, work independently and complete multiple projects within established deadlines.

    • Ability to sit for long periods of time operating a computer keyboard.

Competencies: Customer Service, Problem Solving, Critical Thinking, Communications, Interpersonal Relations/Teamwork, Organization Awareness, Self/Life Management, Continuous Improvement/Innovation and Change, Basic Technical Competence

Employee Benefits Program

    • One of the most competitive Paid Time Off plans in the industry.

    • Extensive 401(k) plan with company matching for contributions up to five percent of an employee’s base pay.

    • Affordable medical, dental and vision insurance; along with company paid disability and life insurance.

    • Family and employee care programs.

 

 

Apply Today

 

Skills Required

  • COBRA
  • collections
  • bookkeeper

Package

Salary: $14.90-$17.57

Apply at www.ssatpa.com