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HonorHealth: Unified Communications Engineer Iii


This is a Full-time position in Phoenix, AZ posted December 9, 2020.

Job Description:Overview HonorHealth is a non-profit, local community healthcare system serving an area of 1.6 million people in the greater Phoenix area.

The network encompasses five acute-care hospitals, an extensive medical group, outpatient surgery centers, a cancer care network, clinical research, medical education, a foundation and community services with approximately 12,300 employees, 3,700 affiliated physicians and 3,100 volunteers.

HonorHealth was formed by a merger between Scottsdale Healthcare and John C.

Lincoln Health Network.

HonorHealth’s mission is to improve the health and well-being of those we serve.

Responsibilities Job Summary The Unified Communications Engineer III will be responsible for analyzing, designing, installing, administering, maintaining, and troubleshooting of our Unified Communications (UC) infrastructure.

In addition, the Unified Communications Engineer III performs operational tasks, including scheduled maintenance, project work, and installation tasks, while providing guidance and mentoring of other Unified Communications staff * Research, develop, design, and implement VoIP solutions, integrate current PBX infrastructure and associated interfaces such as Contact Center during the transitioned to VoIP.

* Research, develop, design, and implement IP based interfaces to existing interfaces such as nurse call, telemedicine, audio visual, instant messaging, presence, desktop sharing and telepresence video conference environments.

* Research, develop, design, and implement audio visual, instant messaging, presence, desktop sharing and video conferencing environments.

Analyze and record systemic problems and suggests methods of resolution.

* Consult, configure, setup, functional test and verify business requirements are meet.

* Troubleshoots hardware, software and configuration issues in support of the VoIP PBX infrastructure and associated interfaces * Monitor and manage capacity of UC resources environments * Develop and maintain a Unified Communications disaster recovery plan.

* Documents and submits new content to the knowledge base.

* Support on-call rotation staff in the facilitation of after hour work functions associated with upgrades, patches, and installations.

* * Use excellent communication skills to identify, document, and address customer needs while building a relationship and rapport with customers.

* Build a positive working relationships with team members, managers & all departments.

* Prioritizes and responds promptly based on severity levels to needs of the customer.

Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.

* Consistently lives out the commitment to the tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of the organization.

* Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.

Qualifications Education Bachelor’s Degree or 4 years’ related experience in Information Technology, Computer Science, or a related discipline Required Experience 6 years of experience in support of Unified Communications technologies Required Licenses and Certifications IP Networking, Voice Networking, Facilitation, CCDE, CCNA Collaboration Required Company Description Overview HonorHealth is a non-profit, local healthcare organization known for community service and outstanding medical quality.

HonorHealth encompasses five acute care hospitals with approximately 11,500 employees and 4,500 volunteers, over 70 primary and specialty care practices, clinical research, medical education, an inpatient rehabilitation hospital, an Accountable Care Organization, two foundations, and extensive community services.

HonorHealth is a leader in medical innovation, talent and technology with a genuine commitment to your growth.

The health system’s vibrant careers take place in an environment filled with opportunity and respect because we see the HONOR in you.

It is the policy of HonorHealth to provide equal opportunity in employment.

Selection and employment of applicants will be made on the basis of their qualifications without regard to race, color, religion, creed, national origin, age, disability, sexual orientation, marital status, veteran status or any other legally protected status.

HonorHealth wants all interested and qualified candidates to apply for employment opportunities.

If you are an applicant with a disability who is unable to use our online tools to search and apply for jobs, please contact us at

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