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Matrix Medical Network: 11261 – contact center representative – scottsdale, az

Matrix Medical Network

This is a Full-time position in Scottsdale, AZ posted June 10, 2020.

Responsibilities The Member Relations Team Member is responsible for promoting the benefit and scheduling of health risk assessments with members of health insurance plans.

The Member Relations Team Member contacts health plan members and secures appointments for Comprehensive Health Assessment through a variety of channels.

The assessments are designed to educate, inform and encourage patients and family members to participate in this program to improve their overall health and quality of life.

Make outbound calls to health plan members to coordinate and schedule Comprehensive Health Assessment through a variety of channels.

Through outbound ‘soft sales’ calls, explains the benefits of health risk assessments and overcomes objections.

Accurately and concisely documents customer feedback and special needs indicated during each call in computer based system.

Identifies and addresses the member’s issues and anticipates future needs by providing additional information, as needed.

Navigates in a Windows-based system to access the appropriate information to service the customer.

Operates various office equipment; including telephone, and computer.

Other duties may be assigned, based on company’s needs.

Qualifications 6 12 months outbound call center experience preferred 6 12 months sales or soft sales experience preferred High School Diploma, GED, or determination of an equivalent communication competencies.

Customer service experience in a retail, hospitality, sales, or call center environment (preferred) Demonstrated ability to concept-sell the benefits of a service or program, overcoming objections to participation Experience in a metrics driven, performance environment Excellent verbal and written communication skills, with good command of the English language, and strong interpersonal skills.

Must be comfortable speaking with Medicare beneficiaries by phone.

Must be able to speak clearly and concisely on the phone Excellent data entry skills and ability to navigate multiple computer screens while conducting a customer call Demonstrated ability to organize, take initiative and follow up independently Proven time management, multi-tasking, prioritizing and follow-up skills in a rapidly changing environment Ability to think independently and make decisions, while adhering to company standards and guidelines Ability to work independently, while being a productive member of the team Ability to work in a fast paced dynamic growth environment Prompt and regular attendance required Matrix Medical Network is Proud to be an Equal Opportunity Employer and Drug Free Workplace Type: Standard Full Time, Direct Hire Call Center Representative Hours: Training: Monday – Friday, 8:30am – 5:00pm Permanent Schedule Monday – Friday, 8:30am – 5:00pm Keywords: customer service representative, customer service, CSR, scheduler, scheduling, Matrix Medical Network, call center, health care, outbound calls, inbound calls, auto dialer, training class, Five9, SharePoint, Call Center Office, Scottsdale, AZ