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Pharmacy Technician


This is a Full-time position in Phoenix, AZ posted October 28, 2021.

Position: Pharmacy Technician (50+ Positions)

Location: Work From Home/ Candidate can be based anywhere in US



·         In this pivotal role, CSRs respond to phone, fax, and online inquiries from health care professionals to assist them through the medication prior authorization process.

·         The successful candidate will be able to interact appropriately and efficiently with health care professionals using excellent interpersonal and listening skills, critical thinking, and problem-solving skills.

·         The ability to use computer-based resources in a highly effective manner to educate and provide accurate responses to inquiries is crucial for success.

·         Collection of structured clinical data for prior authorization and non-formulary exception requests following the guidance provided in our online prior authorization tools and/or corresponding forms.

·         Initial screening of requests based on guidance given by online prior authorization tools.

·         Approves prior authorization requests if the data collected meets the approval specifications.

·         Refers prior authorization requests that do not meet the approval specifications to a Pharmacist for clinical review.

·         Independently responds to contacts ranging from routine to moderate complexity.

·         May seek assistance with health care professional services issues of substantial complexity.

·         Performs research to respond to inquiries and interprets policy provisions to determine most effective response using established departmental procedures, HIPAA regulations, and corporate policies.

Job Requirements:

Education: High School Diploma or GED Required.


Additional Info:

·         Must be able to work any 08 Hours schedule given between 8:00 AM to 9:00 PM Eastern Time, Monday through Friday.

·         Candidates must have a quiet and private space designated for work with the modem in the room as a hard-wired connection is required and a WIFI connection will not suffice.

·         Candidates should not have time off within the first 4 weeks of training.

·         Flexibility to support extended hours and overtime as determined by business needs in order to meet customer expectations.

·         Generally, has one to five years of contact center/customer service experience.

·         Equipments will be provided by the Client.

·         No License or Certification is Required for this Role.