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IT Policy Manager

Adams and Associates, Inc.

This is a Full-time position in Phoenix, AZ posted October 5, 2021.

• Associates degree from an accredited school in Information Technology, or a related field. Four-years of full-time, professional IT Support experience will also fulfill this requirement, in addition to the two+ years of required experience
• Two+ years of systems, network and computer support experience in a professional office environment
• Experience supporting and maintaining Windows desktops and laptops
• Experience supporting and maintaining student computer lab environments
• Working knowledge of local area (LAN) and wide area (WAN) networking using TCP/IP
• Knowledge of applicable data privacy practices and laws, including FERPA and HIPAA

This position may supervise IT Assistant positions and/or Job Corps’ Work-Based Learning and Leisure Time Student Workers assigned to the department.

• Provides computer support in strict accordance with the Us Department of Labor, Job Corps Center, and Adams and Associates, Inc. Corporate IT Standard Operating Procedures (SOP’s)
• Maintains confidentiality of data, in strict accordance with FERPA guidelines and policy
• Identify, analyze, research, diagnose and resolve technical problems for Windows computers, printers, mobile devices, and phones
• Successfully completes goals as assigned
• Track, respond to, resolve and document solutions to customer requests and issues using help desk software
• Actively communicate with end users on the status of issues that they have input into the help desk system
• Provide technical assistance for projects as assigned by Corporate IT and/or the F&A Director
• Maintain IT asset inventory and related documentation on all network devices, Center staff computers, student lab computers, mobile devices and telephony devices
• Provide functional software training for Center staff and students, as defined by Corporate IT and/or the Center F&A Director
• Perform miscellaneous office support duties, which includes but is not limited to organizing file cabinets, general filing, assembling and installing office equipment, and other duties as assigned

Skill Set / Knowledge
• Reliable, responsible, and professional demeanor
• Strong problem-solving and analytical skills
• Excellent verbal and written communications skills
• Ability to work under time constraints, including handling several complicated tasks in a relatively short period of time
• Knowledge of Center supported hardware, software and operating systems for optimal configuration and connectivity
• Ability to investigate and analyze information and to draw conclusions
• Ability to plan, implement, test, and troubleshoot system software
• Ability to develop systems solutions for operational problems
• Ability to determine computer problems and to coordinate hardware and/or software solutions
• Ability to communicate technical guidance and instruction to users on the use of PC computer systems
• Ability to determine the nature of computer hardware and systems software problems, and to communicate technical guidance and information to users
• Ability to learn and support new hardware, software and operating systems

Additional Experience Desired
• Operating Systems: Windows XP / Windows 7
• Applications: Citrix, Microsoft Office, Deep Freeze, Zendesk, DocRecords
• Network: Cisco VPN, Wireless Technologies
• IT related certification


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)