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Home Security Installer

A3 Smart Home

This is a Contract position in Tempe, AZ posted June 25, 2020.

We call our club’s vision, mission, values, and supporting pillars “Our House” because they are the foundation for all that we do.

We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

AAA recently acquired SafeGuard, the 11th largest smart home security company in the United States, with the vision to become the most trusted brand in this industry.

Safeguard, has been Protecting Arizona families and businesses for over 50 years; we are Arizona’s largest locally-operated security provider.

With an A Better Business Bureau Ranking, we prove every day that we love being there for and helping our customers.

We work hard to create an environment where you can thrive and use your skills and talents to help us deliver legendary Customer Service.

You’ll help positively impact every homeowner and the communities that we serve, too.

JOB SUMMARY This position is responsible for the installation, service, repair, maintenance, and upgrades of systems for AAA Smart Home new and existing customer base.

These services are critical for the ongoing customer experience and satisfaction of the account base.

This position is customer facing and responsible for consistently providing a memorable customer experience.

ESSENTIAL FUNCTIONS Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.

Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.

KNOWLEDGE AND SKILLS Two or more years in a customer service industry role Strong customer service communication and conflict resolution skills Strong written and verbal communication skills Previous experience with both hand and power tools (desired) Some sales experience (desired) EDUCATION, KNOWLEDGE, SKILLS, COMPETENCIES, CERTIFICATIONS/LICENSES Must qualify for applicable licenses / certificates The ability to use hand tools, laptop, and tablet (required).

WORKING ENVIRONMENT/ MINIMUM PHYSICAL REQUIREMENTS This position includes primarily field work.

Physical requirements include standing, sitting, bending, lifting, and climbing.

Lifting will include up to 40 pounds.

Extensive use of a personal computer or tablet is required.

Use of hand and power tools is required on occasion.

SAFE