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Sr. Network Engineer

Ruby Receptionists HQ

This is a Full-time position in Phoenix, AZ posted April 30, 2021.

Ruby is seeking a Senior Network Engineer to join our infrastructure team in improving, securing and maintaining our networks and network architecture.

Our networks are critical in Ruby’s ability to deliver the WOW-worthy telephony and web chat receptionist service that we offer, and this role is key to helping Ruby maintain its promised quality and service levels.

You will work with our Principal Network Engineer to help design and build our next generation network architecture and infrastructure, as well as problem-solve our existing network.

This job will be fully remote with light travel as needed.


This is a key role that requires strong problem-solving skills with excellent cross-team collaboration and communication.

In addition to working with the Principal Network Engineer to configure, install and monitor all our network devices and software, you will also resolve issues that have escalated past tier one and tier two support by troubleshooting layer 2 and layer 3 issues across our cloud, co-lo and local infrastructure.

Ruby offers a 24×7 service, and you will be part of the team rotation for after-hours and weekend support and troubleshooting.

Ruby’s work environment has changed dramatically over the last year and the needs of our network have also changed.

This role will collaborate with the Principal Network Engineer to design the next generation of our network infrastructure to support improved redundancy, reliability and scale.

Additionally, this role will help take our monitoring and security of our network infrastructure to the next level.

You will also be responsible for maintaining our network documentation for our DR and troubleshooting processes.

The Senior Network Engineer will report to the Chief Product & Technology Officer and is based in Portland, OR, but we’re open to fully remote for this position.

Key Accountabilities
Design and deploy functional networks (LAN, WLAN, WAN) that optimize for voice traffic quality and 24x7x365 availability Configure, troubleshoot and install software, servers, routers and other network devices Pro-actively monitor network performance and integrity Identify and resolve issues in Layer 2 and Layer 3 when service outages occur, during business hours and during after-hours support rotations Coordinate communication and collaborate with the product engineering teams and IT teams for maintenance and during outages Automate monitoring tasks for network health, security and maintenance Help with the selection and implementation of upgrades to our network infrastructure, from new firewalls, to expanded firewall rulesets to intrusion detection systems.

Communicate with first tier support and users when needed to help troubleshoot and provide updates on issues.

Create and maintain complete technical documentation of our network topology, our Disaster Recovery, security and troubleshooting processes.

Suggest improvements to network performance, redundancy, capacity and scalability, particularly with respect to voice traffic quality.

Your Work DNA
You have a bias towards action and make decisions after considering data and competing viewpoints.

You’re curious and architectural in your thinking.  You are proud of the work you do and want to work for a company that shares your values.

Others would point to you as someone they’d love to work with, and your brilliant mind and innovative solutions inspire us all to do great work.

You jump at the opportunity to pitch in and feed the greater good.

No job is too big or small when you can lend a helping hand.

You can extract big-picture ideas into workable processes and functional design.

You can build infrastructure and processes from the ground up, as well as iterate legacy structures for continuous improvement.

You love the fast-paced environment of a growth-stage company, and possess a scrappy, hands-on, roll-up-your-sleeves approach.

Sharp troubleshooting skills and an engineer’s curiosity to logically breakdown systems until any issues are found and resolved.

Your Background
6+ years industry-related experience as a Senior Network Engineer Solid understanding of and background in network operating systems, in particular Palo Alto, Cisco iOS, administration and architecture Experience with Palo Alto firewalls and VPNs Expert-level knowledge of IP and MAC layer protocols with the ability to install, troubleshoot, fix and improve L3 and L2 components.

In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g.

VRRP, CARP, BGP, OSPF) Experience with VoIP SIP traffic, and optimization of networks for voice quality Familiarity with access control models and network security Experience with network diagnostic, monitoring and analysis tools, PRTG and SolarWinds a plus Working knowledge of Linux and Microsoft operating systems on both dedicated and virtual server platforms, VMware experience a plus Familiarity with AWS Networking tools (Direct Connect, Transit Gateway, Route 53, Elastic Load Balancing), and experience integrating with in-house network infrastructure a plus.

Familiarity with Telephony PBX systems a plus (e.g.

Interactive Intelligence, Genesys, etc)
While we’re all remote currently due to COVID, work typically takes place in an open office setting.  It requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person, by phone and computer. 

Ruby Receptionists is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws.

We support and encourage diversity! 


Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Ruby Receptionists HQ are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary.

Whatever your decision, it will not be considered in the hiring process or thereafter.

Any information that you do provide will be recorded and maintained in a confidential file.

Gender Are you Hispanic/Latino?

Race & Ethnicity Definitions
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.

As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

Classification of protected categories is as follows:

A “disabled veteran” is one of the following: a veteran of the U.S.

military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran’s discharge or release from active duty in the U.S.

military, ground, naval, or air service.

An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status
Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability
Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities.

We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities.

To do this, we must ask applicants and employees if they have a disability or have ever had a disability.

Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so.

Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions.

Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.

For more informatio