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Technical Support Representative

Emerge

This is a Contract position in Scottsdale, AZ posted June 11, 2020.

Our Technical Support Representative’s responsibilities include providing our organization with ongoing support to deliver products to market, has strong product intuition, communicates excessively, exudes customer empathy, and is a tireless team player.

Our Future Team Member Is a self-starter that takes direction but doesn’t wait for it Loves to learn and be challenged Seeks out and presents solutions for the best experience/results Has high attention for detail and how it affects the big picture Takes pride in their work Can embrace change Has a sense of humor Daily Goals Builds rapport with customers by answering product and service questions using phone and email Resolves customer problems by clarifying and documenting customer’s issue, selecting and explaining the best solution, and following up to ensure resolution and customer satisfaction Documents potential issues with products and communicates issues to the development team Creates and maintains customer records Prepares product/service reports by collecting customer information, analyzing, and providing recommendations to management Delivers online demonstrations of software to existing and potential customers Provides support for general administrative tasks Other duties as assigned Your Talents Include Customer support in a technology environment Ability to explain technical terms in a non-technical way Oral and written communication Attention to detail Documentation Problem-solving Multi-tasking Organization Eager to learn Self-motivated Proficient in Microsoft Office (Outlook, Excel, Word) 1 year technical support, customer service, or related experience preferred Transportation or logistics experience a plus