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SmarterTools: System Administrator


This is a Full-time position in Tempe, AZ posted April 3, 2021.

Windows Server AdministratorJob DescriptionSmarterTools Inc is a software development company that develops three enterprise-level software products: SmarterMail, SmarterTrack and SmarterStats.

These are on-premises products, installed on a variety of in-house customer servers, VMs, cloud services, hosted dedicated servers that service over 15,000,000 users in over 120 different countries.QualificationsDetailed understanding and working knowledge of Windows Server 2012 R2+.Detailed understanding of IIS.

(Apache a plus).Detailed understanding of DNS.

(E.G., MX, SPF).Detailed understanding of Microsoft SQL.

(MySQL and its variants a plus).Knowledge of troubleshooting tools such as perfmon and Wireshark.Prior technical phone and email support experience.Excellent communication, interpersonal, and written skills.Should have the discipline to work at home or at the office.Should enjoy working in a rapidly changing and growing organization.ResponsibilitiesProvide courteous, professional, and efficient technical solutions to our customers, prospects, and channel partners.Review system error logs and user-reported issues/errors.Diagnose issues customers experience with our software, how our software performs on their servers, potential hardware issues on these servers, etc.Assist customers with the installation and configuration of SmarterTools products.Assist other teams with technical answers to pre-sales questions.Access customer servers to further troubleshoot issues.SkillsWindows Server 2012+ administrationActive Directory administration.Thorough understanding of IIS and Apache web servers.DNS administration.Network, firewall, DNS configuration and troubleshooting.Working knowledge of IPv4 and IPv6.General desktop OS knowledge (Windows and OSX).Knowledge of desktop and mobile email clients.Basic understanding of (Microsoft SQL 2008+ or MySQL variants).Job Type: Full-timePay: $24.00 $30.00 per hour (though the position is salaried)COVID-19 considerations:We offer a temporary work-from-home strategy to help prevent the spread of COVID-19.