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Help Desk Technician

Arizona Central Credit Union

This is a Full-time position in Phoenix, AZ posted April 5, 2021.

Role: n n All ACCU employees are expected to assist the Credit Union in fulfilling its vision; Financial Freedom.

Simple Solutions.

This is accomplished by providing outstanding service to both internal and external members.

In addition, the position will answer Help Desk calls, manage and escalate tickets, and troubleshoot problems.n n Summary of Job Functions and Responsibilities:n n Troubleshoot and resolve helpdesk tickets Perform Moves, Adds & Changes (MAC ”s) Answer calls & open tickets for all support requests To resolve and close tickets within Service Level Agreements (SLA).

To assign and escalate all tickets in a timely manner, follow up on all open tickets and keep supervisor informed of critical tickets.

Coordinate with staff & vendors as needed Perform and assist with basic upgrades Backup other IT duties Maintain a professional work environment and businesslike appearance.

Special projects as assigned Comply with Bank Secrecy Act (BSA)/ Anti-Money laundering programs, USA Patriot Act and Office of Foreign Assets Control (OFAC) requirements.n n Knowledge, Skills and Abilities:n n Education: High school diploma or equivalent.n n Experience: 1 year of experience with a Credit Union or financial institution or 1 year IT related experience.n n Interpersonal Skills: Excellent verbal and written communication skills, ability to develop effective working relationships with all levels of staff and management.n n Other Skills:n n Use and knowledge of personal computers, ability to manipulate files/data, and create solutions to PC related problems.

Basic understanding of PC hardware and software Working knowledge of Microsoft Office and Windows Operating Systems.

Communicate with staff and management personnel verbally, in writing, and on the phone.

Detect errors and make decisions with minimum supervision.

Work independently; demonstrate good judgment and decision making skills.n Working Environment / Physical Activities:n n The noise level in the work environment is moderate.

Extra hours may be required on nights and weekends due to processing or project needs.

Working times and conditions mean that some of the time at work is with little or no other personnel available for consultation except for contact by phone.

Travel is required on an infrequent basis for training or member support purposes.

Must be able to travel independently to department and branch locations.

n Compensation:n n This is a full-time, hourly position, starting at $19.00 per hour.n The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.n nWhile performing the duties of this job, the employee is regularly required to sit or stand and talk or hear.

The employee is frequently required to walk, use hands to finger, handle, or feel and reach with hands and arms.

The employee must occasionally lift and/or move up to 25 pounds.n nPowered by JazzHRn nxH38kSoChS nnby Jobblenn