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AAA Northern California, Nevada & Utah: Senior Business Analyst – Operations

AAA Northern California, Nevada & Utah

This is a Full-time position in Phoenix, AZ posted October 18, 2021.

We call our club’s vision, mission, values, and supporting pillars ” Our House” because they are the foundation for all that we do.

We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks.

We believe everything you do outside of work adds to who you are at work.

We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Benefits Medical, Dental, Vision, wellness program and more!401k Matching $1 for $1 company match up to 6% of payAnnual Incentive Plan Eligibility to participate in AAA NCNU annual bonus planPaid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activitiesCollaborative Environment AAA will value your contribution to providing exceptional service to our membersSummary:Our Senior Business Analyst supports the overall business strategy and corporate objectives by performing analysis to support the identification of business needs and determine solutions to business problems.

This role will support analytics for our Call Center.Essential FunctionsPerforms complex analysis of data and the relationship to operational and financial objectives of the organization.Collaborates with other business areas to investigate issues, makes recommendations and develops action plans to contribute to company objectives, principles and to achieve goals.Develops metrics and reports using research and tools provided by company.Identifies gaps in tools and data, and works collaboratively to resolve.Participates as subject matter expert in projects related to analytics data structures and applications.

Makes decisions on methods and techniques.Interprets results of analysis, prepares and presents outcomes to senior leadership.Reviews reporting and analytic methodologies and makes recommendations for improvement.Proactively analyzes data and delivers insights to business customers to deepen their understanding of key issues.Identifies, troubleshoots, and resolves data issues, working with IT and other areas as needed.Reviews work of peers to ensure effectiveness and may act as team lead and/or coordinate the activities of others.Knowledge/Skills/AbilitiesAdvanced research, analytical, data processing and mathematical skillsDemonstrated ability to make effective formal presentations as well as structure and conduct data analyses relevant to complex business issuesProject management experience and advanced business writing skillsStrong knowledge of AAA business conceptsStrong knowledge of database structures including relational database conceptsStrong knowledge of Structured Query Language (SQL), BigQuery (preferred)Advanced Microsoft Excel skills, including charts/graphs, pivot tables, lookups, and complex nested formulasProficiency in MS-PowerPoint as well as structured analysis and design techniquesStrong knowledge Tableau or BI tools (preferred)Demonstrated ability to communicate effectively with various levels of management to present findings relevant to audienceEducation & Experience / Licenses & CertificationBachelor’s degree in related area, advanced degree preferred7+ years of analytical experience in related industryMentoring and leadership experience (preferred)Technical or business certifications relevant to role (preferred)#LI-VB1#VIC_RX