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AAA Northern California, Nevada & Utah: Service Advisor

AAA Northern California, Nevada & Utah

This is a Full-time position in Scottsdale, AZ posted October 30, 2020.

We call our club’s vision, mission, values, and supporting pillars ” Our House” because they are the foundation for all that we do.

We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

External At AAA, our Team Members strive to deliver amazing service and help our Members outsmart lifes roadblocks.

We believe everything you do outside of work adds to who you are at work.

We’re working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.

Why Work For Us?

12 Valley locations and 2 Tucson locations, Exceptional benefits within 30 days of hire, with employee contribution to medical/Dental/Vision premiums 401K Matching $1 to $1 up to 4% annually Annual bonus and Merit increases 15 Paid Days off and no Sunday work hours (20 days after 1 year) Tuition reimbursement for additional ASE Certifications Clean well equipped shops with high car count A free AAA Membership and numerous employee discounts Essential Functions First line sales agent for customers vehicles.

Responsible to sell and schedule vehicle repairs, write the repair orders, dispatch the job to the technician, provide estimates, sell additional repairs as needed, and inform the customer of repair status.

Required to collect payment, open and close cashier process.

Respond to customer concerns or complaints and escalate to Management complaint the advisoris unable to resolve.

Answer incoming phone calls to schedule service appointments, follow-up calls with customer regarding repair status, outbound calls to prior and/or customers regarding service.

Maintain a safe and clean work area and assistto maintain safe and clean work areas as needed.

Participate in ongoing training as assigned by management.

Study technical bulletins, industry magazines, and technical web sites.

Knowledge/Skills/Abilities The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Previous sales and service advisor experience required Education & Experience/Licenses & Certification Valid Arizona driver’s license and current 39 month driving record.

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