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Assurant: Service center specialist


This is a Full-time position in Tempe, AZ posted June 18, 2020.

What is a Service Center Specialist?A Service Center Specialist within customer service believes in engagement, patience and ability to drive results.

Dynamic in their approach; supporting customers to deliver on our promise to protect what matters most to us, is a daily objective.

Serving our customers at Assurant isn’t defined by a procedure manual.

A Service Center Specialist employs an adaptive and fluid work ethic. One that allows a proactive approach while adjusting to changes when necessary.Why You Should Consider This RoleYou are authentic and love providing frontline support to clients and customersYou value the autonomy to use common sense and good judgment to make decisionsYou are naturally comfortable exercising discretion when interpreting policiesYou treat others with dignity and respect and consider the benefits and risks to clients within the business when addressing issuesYou are comfortable dealing with conflict and providing specific feedbackYou go above and beyond in your role because you want to, not because you have toYou are a change agentWhat You Will LikeThe people – we careThe diversity every day is differentThe excitement – we focus on ‘What Matters Most’ to our customersThe difference in the value Assurant places on strong leadershipThe opportunity to learn, grow and advance within our fortune 300 global companyCompetitive salaryThe Details This is a Customer Care Specialist role where you are responsible for providing front line, direct contact with clients and customers.

This support is typically done through receiving and placing calls, however, mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communicationThe customer care team uses computerized systems for tracking, information gathering, supplying documentation and/or troubleshooting the items raised by the client/customerThis role requires a high level of engagement with people and developing strong relationships with our clients and other leaders across the organizationThe role requires you to take initiative while obtaining a basic understanding of underwriting requirements and /or researching to assist the client/customer with questions, processing and basic quotes.We are looking for a dynamic associate that can work various schedules within our hours of operations.

Customer Care hours are from 8 am until 8 pm Monday through Friday Eastern Time. What You Should Know About UsAssurant, Inc.

helps people protect what matters most to themWe have been around for a while with our roots tracing back to 1892We are a Fortune 500 company employing approximately 15,000 people in 16 countriesWe provide specialty protection products and related services to safeguard against risksThe Ideal Candidate Will Have1-2 years of related experience in the function or similar activity outside the company.High school diploma or GED equivalentPassion for people and a desire to be the bestStrong interpersonal skills with the ability to inspire othersExceptional verbal and written communication skillsInnovative thinker who anticipates and solves problemsAbility to handle multiple priorities in a fast paced high volume team based environmentFamiliar with MS Outlook, Word and ExcelAble to type 40+ words per minutePreferred Knowledge, Skills, and Experience
· Minimum of one year of experience as a Customer Service Representative in a call center environment
· Demonstrated proficiency with basic computer skills including experience moving between multiple computer screens while entering data
· Knowledge of the insurance industry
· Basic understanding of FEMA Flood Program is a plusHours to include some overtime and weekends as required by business needs.Hours and schedule could shift as dictated by business needs.