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Customer Success Advisor

JDA Software

This is a Full-time position in Scottsdale, AZ posted October 24, 2021.

• Responsible for an agreed number of JDA SaaS/Cloud Customers

• Focus on longer-term customer objectives 

• Conduct effective QBR’s and EBR’s 

• Manage external checkpoints including Quarterly Business Review to show progress against customer’s business goals related to consumption metrics and related ROI

• Continually steer key management to ensure awareness of customer delivery status

• Communicate general direction for JDA, achievements, and the capabilities that are possible from JDA 

• Create ongoing awareness of potential opportunities that JDA can offer to provide business benefits to customer 

• Coordinate with Sales team to support Land and expand opportunities

• Nurture Customer Reference status 

• Work with Sales/Pre-Sales and deliver CRs and Enhancements proposals to customer and obtain sign-off 

• Ensures customer and implementation team adheres to JDA policies and procedures 

• Build positive relationships with the Customer to become the Primary Point of Contact for JDA

• Drive overall Customer Success by keeping balance between customer’s expectations and delivery realities

• Work Closely with JDA Delivery and Sales teams to ensure our delivery is meeting customer expectations 

• Coordinate with Consulting leads to align with project schedule to ensure key Customer milestones are met

• Assist Cloud Operations with development of protocols & procedures document 

• Secure customer approval concerning activities & timing

• Participate in project steering committee and/or project status meetings with the Customer during implementations

• Manage escalations for all JDA related matters involving internal organizations as required 

• Notify the customer of impending patches and gain agreement on timeline for implementation 

• Work with customers to proactively plan technical upgrades 

• Understand new JDA product releases, specific benefits to customer and work with account team to position opportunities related to upgrade 

• Manage Customer Account financials (Renewals, validate billings, invoice issues, collections).

• Document Disaster Recovery procedures for customers

Our Values

If you want to know the heart of a company, take a look at their values.

Ours unite us.

They are what drive our success – and the success of our customers.

Does your heart beat like ours?

Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Who are we?
We are a proven, passionate bunch of disruptors.

Our work is all about tapping into your potential so we can deliver the best solutions and customer experiences on the planet.

Collaboration, respect, and a great work-life balance earned us the title of “Best Place to Work
– Employees’ Choice” by Glassdoor.

Our people are smart, creative, rock stars with over 400 patents and 10,000 people years of domain expertise.

What do we do?

Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment.

Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand.

With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences.

Blue Yonder
– Fulfill your Potential.

™ blueyonder.com

“Blue Yonder” is a trademark or registered trademark of Blue Yonder, Inc.

Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder, Inc.