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Digital Services Portfolio Lead

Black & Veatch

This is a Full-time position in Phoenix, AZ posted May 3, 2021.

**Digital Services Portfolio Lead**We believe real value is powered by the unique skills and experiences of our professionals.

The interchange of ideas from a diverse group of people gives our teams an expanded perspective and the ability to find better solutions for our clients.**Company :** Black & Veatch Corporation**Req Id :** 35707**Job Title :** Digital Services Portfolio Lead**Location :** USVRTL**Business Unit Sector :** COR-CORP-CIO**Opportunity Type :** Staff**Relocation eligible :** No**Full time/Part time :** Full-Time**Project Only Hire :** No**Visa Sponsorship Available:** No**Job Summary**We are seeking an outcomes-oriented professional who is passionate about orchestrating the delivery of digital technology solutions to drive business outcomes in a service-oriented culture.

The successful candidate will have proven experience collaborating between business, IT and service delivery partners to direct transformational change.

He/She will also have a strong understanding of the latest trends, methods and techniques around operationalizing a services culture, transformation of business processes in conjunction with business leaders to drive efficiencies and be able to build effective service portfolio delivery strategies aligned with the enterprise objectives and performance goals.The **_“Digital Services Portfolio Lead”_** will be a critical role within our Digital Transformation office and will be responsible for achieving business efficiencies by defining and leveraging optimization and transformation strategies across the business process value chains.

This role will be guided by our strategic principles of Actively Managing our Portfolio, Working in New Ways and Maximizing our Capabilities,He/she will be accountable for supporting business analysis, setup, adoption, acceleration, and growth of the Digital Services Portfolio functions interacting across all business units and corporate functions.Key components of the role will be to strategically partner with designated business unit stakeholders, digital transformation leadership, IT stakeholders and external IT partners to drive the Service-Oriented culture, intake and delivery processes for digital optimization and transformation opportunities, portfolio governance and value realization, benefit tracking in conjunction with the business unit stakeholders.**Key Responsibilities**+ Formalize the Digital Services Portfolio discipline in alignment with the enterprise goals and objectives around efficiency, optimization and standardization.+ Create detailed Digital Services Portfolio strategies (charter, technology stack, roadmap, business outcomes, stakeholders mgmt., outcomes, KPIs, key milestones, financial models, operating models, etc.) to guide the industrialization and consumption of the services by internal and external stakeholders.+ Engage with the business unit leaders and key stakeholders to assess and map out business processes by business units, defining services across those business process areas and developing roadmaps for implementation of associated services aligned with enterprise goals of optimization, reuse and instrumentation.+ Lead efforts to build a robust technology and application architecture for various strategic initiatives involving transformation and solutioning around technology enablement/enhancement and process improvement objectives.+ Engage with the business and digital operations stakeholders to assess the application landscape and develop plans for rationalization and standardization to optimize on operational costs.+ Approve new business technology services or changes to existing services in conjunction with the operations stakeholders.+ Review and continually enhance the digital service portfolio on a periodic basis to validate the service catalog in conjunction with key stakeholders.+ Create governance frameworks for demand management of business technology services and collaborate with strategic partners to develop and implement the value on assessed demand from the business partners.Inspire trust and confidence in business units through strategic and diplomatic handling of relationships with business and IT leaders with the goal of building, planning, assessing, and prioritizing service portfolio related initiatives.+ Understand industry best practices and challenge the status quo to support continuous improvement.+ Periodically report performance of the Digital Services Portfolio in accordance with the roadmap, outcomes and KPIs.Guide team of leads, consultants, and vendor partners who get engaged for the design and development of the service solutions.+ Build strategic internal and external partnerships to enable innovation, scale and speedProvide direction to internal staff as well as IT strategic partners to ensure that the right delivery talent and model is in place to achieve goals.Hold responsibility for staffing and budgeting projections, as well as, results against plan.+ Continually define ways to increase internal business partner satisfaction and deepen relationships with partnering IT teams.+ Effectively communicates and appropriately escalate relevant information to Digital Transformation governance team and leadership team.Seeks to create constructive collaborative relationships between the Digital Services portfolio team, rest of the IT organization, Business Units and vendor partners+ Responsible to ensure team members comply with applicable policies, procedures, and standardsIdentify areas for internal improvement and develop plans for implementation.Ensure compliance with all regulatory and security requirements**Management Responsibilities****Preferred Qualifications**+ 5+ years of (or equivalent) functional knowledge of AEC / EPC industry as it pertains to business process, value chains and driving efficiencies through implementing technology solutions+ Experience in resolving complex business, systems, change management and program delivery challenges+ Creative and innovative thinker with strong collaborative leadership skills to work in partnership with people relations and senior leadership teams.+ Excellent interpersonal and organizational skills and an ability to communicate effectively with both technical and non-technical stakeholders.+ Knowledge of Agile / DevSecOps and Waterfall methodologies with proven track record of successful program delivery+ Knowledge of ITSM practices such as services definition, service transition, change, incident and problem management.+ Preferably with ITIL foundation.Knowledge to build and manage IT
– business relationship, facilitation, communication and leadership skills with demonstrated ability to work with large cross-functional teams+ Experience in Business Analysis with the ability to identify opportunities for business value and process improvement, communicate strategies, and champion adoption to achieve desired results+ Cross-cultural sensitivity and fully understand and adopt values and leadership model in daily management work.+ Experience in sizeable multinational corporations preferred.+ Ability to manage multiple regional projects effectively+ Excellent knowledge on IT solutions, new technologies and understand technology trends+ Good mix of technical/IT consulting and business background.

Positive, collaborative and solution-oriented attitude**_Other Skills:_**+ Ability to lead a team of employees, contractors & 3rd party partners working multiple initiatives+ Strong English communication and inter-personal skills; ability to work effectively with global teams+ Proven record of business analysis, innovation and bringing to market ideas and capabilities+ Proven record of establishing, accelerating and growing business technology services portfolio across an enterpriseAbility to translate business requirements into new ways of digitizing solutions+ Proven record of taking an idea, proving / testing out the idea, and deploying the idea to real business scenarios+ Ability to explain technical problems in simple termsAbility to move fast, fail and pivot quickly, be decisive+ Ability to work in a matrix environment with multiple business and IT groups+ Problem-solving skills – ability to navigate technology and organizational issues to complete project tasks+ Willingness to meet challenges, hardworking & able to work under pressure**Minimum Qualifications****_Education_** : Bachelor’s or master’s degree in computer science, information systems, business administration or a related field, or equivalent work experience.**_Experience_** : 5+ years of (or equivalent) experience in strategizing, building business case, establishing, leading and scaling Digital services and solutioning.+ 5+ years of (or equivalent) experience in portfolio and program management to plan and execute Service design, service initiatives+ At least 5 years of business partnership experience with exposure to senior managementAll applicants must be able to complete pre-employment onboarding requirements (if selected) which may include any/all of the following: criminal/civil background check, drug screen, and motor vehicle records search, in compliance with any applicable laws and regulations.**Certifications**PMI certification a plus.**Work Environment/Physical Demands**May involve field work.

Extensive Sitting, Talking, fingering, grasping, hearing, keyboard input, seeing, writing.

Reaching, climbing, kneeling, stooping, crouching, walking, and standing for extended periods of time.Typical office environment**Competencies****Salary Plan**ITS: Information Technology Service**Job Grade**006Black & Veatch endeavors to makeaccessible to any and all users.

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process because of a disability, please contact the Employee Relations Department at (913) 458-2147.

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