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Field Service Tech

Orion Talent

This is a Contract position in Phoenix, AZ posted November 1, 2021.

Our client is the world’s largest manufacturer of static control products and has been providing solutions to electrostatic issues in a wide range of industries since 1936. Their comprehensive product line incorporates years of research, engineering, and field experience. Position: Field Service TechnicianLocation: Alameda, CA The Field Service Technician provides product installation, maintenance, and technical support to a wide array of customers in the semi and electronics industry. Success in driving service starts with a goal of improving customer satisfaction, maximizing customer retention, and increasing profitability. Responsibilities:• Provide customer service and support during field visits and tie workflow to schedules to ensure maximum efficiency; above average customer service skills and professionalism• Manage on-site installation, maintenance, repairs, and testing tasks to ensure proper documentation of all related processes• In-depth knowledge of equipment, service, and maintenance• Diagnose errors and technical problems and determine proper solutions• Demonstrate high sense of quality• Establish assistance by studying system requirements, including ordering and gathering essential parts/components• Produce timely and detailed field service and expense reports• Display original thinking and creativity• Flexible work schedule that includes 70% travel, occasional weekends, and possible international travel• Exemplifies team-work across organization• Self-starter who is reliable and dependable• Excellent working knowledge of appropriate tools, data, and service needs• Ability to work with mathematical concepts• Ability to interpret a variety of instructions furnished in written, oral or diagram form• Communicates changes and progress of assigned jobs/projects• Strives to continuously build knowledge and skills Skills/Requirements:• Technical degree or certification with 1-5 years related experience• Experience of Clean Room Products/Equipment or Instrumentation associated with • Industries such as Semiconductor, Medical Device, Life Sciences or other related industry • Works with integrity and ethically, upholding ITW core values and expectations• Proficient in laptop technology to include Word, Excel, email• Ability to lift, lower, and carry object up to 50 lbs• Push and pull objects up to 50 lbs• Ability to climb up and down stairs and a vertical ladder• Ability to stand, sit, and/or walk for long periods of time, twist, stoop, kneel, squat, and reach for purposes of installing and maintaining equipment• Must be able to operate a motor vehicle and have a valid driver’s license • Mathematical concepts such as probability and statistical inference • Able to apply concepts such as fractions, percentages, ratios and proportions to practical • situations