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Front Desk Associate

Best Western Apache Junction Inn

This is a Contract position in Apache Junction, AZ posted December 3, 2021.

Job Description

  • Performs duties of the Front Desk Agent
  • Welcome, check-in, check-out, and work with guests during their stay
  • Make reservations for future stays
  • Use and troubleshoot property management system effectively
  • Perform the tasks using the property management system (training provided)
  • Guide guests to room locations, types of rooms available, room rates, and property outline.
  • Manages and resolves all guest complaints in a professional and courteous manner.
  • Balance and manage phone calls and guest interaction efficiently
  • Occasionally perform basic guest room maintenance work for troubleshooting with guests.
  • Setup and maintain food and beverage for morning full breakfast
  • Maintains a high level of professional appearance and demeanor.
  • Performs other duties as assigned

Job Requirements * Hotel experience is NOT required but is a highly preferred

  • Previous customer service experience
  • Strong customer service orientation and skills.
  • Ability to communicate with public, hotel staff, and management in a professional manner.
  • Ability to understand and adhere to proper credit/debit and cash handling policies and procedures.
  • Ability to learn safety, emergency, and accident prevention policies and procedures.
  • Present a professional image, and able to communicate well with both guests and employees
  • Ability to work a flexible schedule, including weekends and holidays
  • Great communication & organizational skills
  • Proficient computer skills
  • Must be able to withstand standing, walking, stopping, and bending for an extended period of time with reasonable accommodation. Must be able to lift up to 50 lbs.
  • Best Western experience preferred, major hotel chain experience secondarily preference

Pay: $13-13.50/hr DOE (benefits not offered)

Job Type: Full-time or Part-time

*Must have flexible schedule. Weekends and holidays required.

Job Type: Full-time

Pay: $13.00 – $13.50 per hour


  • Employee discount


  • 12 hour shift
  • 8 hour shift
  • Holidays
  • Weekend availability

Work Location: One location