This job board retrieves part of its jobs from: Norman Jobs | Electrician Jobs | Florida Jobs

Find jobs in Arizona today!

To post a job, login or create an account |  Post a Job

  Jobs in Arizona  

Bringing the best, highest paying job offers near you

Slide 1
Slide 2
Slide 3
previous arrow
next arrow

Overnight Front Desk Agent – Arizona Biltmore Resort

Hilton Worldwide

This is a Full-time position in Phoenix, AZ posted March 23, 2021.

The beautiful and historic Arizona Biltmore Resort & Spa is hiring for a Full Time Overnight Front Desk Agent to join their amazing front office team. The overnight shift will be from 11pm – 7am.$14.25 per/hour + Paid Time Off + Benefits + Travel discounts + Great Growth opportunity + morePreferred Qualifications:Resort Experience1-2 years prior Hotel Front Desk experienceFull availabilityWhat will I be doing?As a Front Desk Agent, acts as a representative of hotel to all internal and external guests, ensuring that the highest standards of True Waldorf Service are upheld and guest expectations are exceeded through the check-in, check-out process, in person throughout the stay and through telephone communications.Specifically, you would be responsible for performing the following tasks to the highest standards:* Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her* Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards* Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries* Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy* Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner* Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction* Receive, input, retrieve and relay messages to guests* Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy* Comply with hotel security, fire regulations and all heath and safety legislation* Act in accordance with policies and procedure when working with front of house equipment and property* Follow company brand standards* Attend appropriate training courses when required, and assist with the Night Team’ straining and development efforts* Assist other departments, if necessaryWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:* Hospitality – We’re passionate about delivering exceptional guest experiences.* Integrity – We do the right thing, all the time.* Leadership – We’re leaders in our industry and in our communities.* Teamwork – We’re team players in everything we do.* Ownership – We’re the owners of our actions and decisions.* Now – We operate with a sense of urgency and disciplineIn addition, we look for the demonstration of the following key attributes:* Quality* Productivity* Dependability* Customer Focus* AdaptabilityWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!