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Police Communications Dispatcher (Lateral)

City of Avondale

This is a Contract position in Avondale, AZ posted November 7, 2020.

Job DescriptionThe City of Avondale is accepting Lateral applications for the position of Police Communications Dispatcher assigned to the Avondale Police Department. This is a full-time, FLSA non-exempt position, with benefits.Important: To be considered a Lateral applicant, you must have been working in a public safety communications (Police, Fire, Medical) position within the last twelve (12) months. Lateral applicants are not required to take the National Testing Network’s Emergency Communications Test.This posting is open continuous. Oral boards will be conducted for candidates who pass the written test at regularly scheduled intervals.Essential FunctionsAnswers 9-1-1 and non-emergency calls for the Avondale Police Department and facilitates fire and medical assistance as appropriate. Obtains accurate, essential information to process each call according to established protocols; uses a Computer Aided Dispatch (CAD) system to enter all relevant information for dispatch.Monitors assigned radio channels; dispatches calls and information to police units via CAD and the radio system; maintains an accurate status and location of police units, maintains a computerized log of calls for service and units dispatched.Provides excellent customer service at all times. Dispatches responders by communicating information to police officers as well as facilitating needed medical and fire emergency services to people in distress.Must be able to multitask at a high level while utilizing the radio and phone system while simultaneously entering information into the computer aided dispatch system. Must maintain accurate and up to date information on every call for service.Supports officers by looking up information in several computer systems, searching for data including vehicle information and warrants; monitors radio traffic, city alarm systems and security cameras and dispatchers emergency responders as appropriate to ensure officers safety.Maintains critical records by entering, clearing, and verifying all warrants, missing persons, stolen articles, stolen vehicles; and enters property into computer systems and completes all necessary paperwork.Must be able to operate and maintain various office equipment including multiple computers, printers, copy/fax machines and phone systems at a high level.Performs tactical dispatch for SWAT team responding to incidents, as assigned.Job RequirementsHigh School diploma or equivalency/Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to a high school diploma or GED.Two (2) years customer service experience is required.Terminal Operator Certification (TOC) within 6 months of hire; renew every 2 years.40 wpm typing certification with a minimum 90% accuracy is required at time of interviewSupplemental InformationAutomatic Disqualifiers: All offers are contingent upon successfully passing a pre-employment background, which will be conducted by the Avondale Police Department and include a background investigation, polygraph, and psychological examination, at the expense of the City of Avondale.The Avondale Police Department and or AZPOST will automatically disqualify any individual who has/is:* Been dishonorably discharged from the United States Armed Forces* Been convicted of a felony or any offense that would be a felony if committed in Arizona* Been previously denied law enforcement certified status or has their current law enforcement certified status revoked or under suspension* Not a U.S. citizen* Illegally used marijuana for any purpose within the past three years* Illegally used marijuana, dangerous drugs or narcotics other than for experimentation. The use of an illegal drug is presumed NOT to be for experimentation if:* The use of marijuana exceeds a total of 20 times or exceeds 5 times since the age of 21* The use of dangerous drugs or narcotics, other than marijuana, exceeds a total of 5 times or exceeds one time since the age of 21Illegally used marijuana while employed or appointed as a Peace Officer Illegally used dangerous drugs or narcotics while employed or appointed as a Peace Officer Illegally sold, produced, cultivated, or transported for sale any dangerous drugs or narcotics other than marijuana Illegally used dangerous drugs or narcotics, other than marijuana, for any purpose within the past seven years. Examples include: cocaine, crack, methamphetamine (crystal meth or speed of any kind), anabolic steroids, except prescriptions only or FDA approved over the counter preparations Had a pattern of abusing prescription medications Been convicted or adjudged to have violated traffic regulations governing the movement of vehicles with such a frequency so as to indicate disrespect for traffic laws and a disregard for the safety of other persons on the highway within the past three years Had your Arizona Driver’s License suspended as a result of excessive traffic violations or any other act that would automatically suspend your license, or received a suspected license from any other state as a result of similar circumstances Been previously employed as a law enforcement agent and since committed or violated a federal, state, or city law pertaining to criminal activity Been convicted of any crime under a domestic violence statute Lied during any stage of the hiring process Falsified the background questionnaire or application