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Process Improvement Analyst-Remote


This is a Full-time position in Glendale, AZ posted February 21, 2021.

nn Process Improvement Analyst-Remote nn nn Description nn nnWe are the worlds learning company with more than 24,000 employees operating in 70 countries.

We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale.

We believe that wherever learning flourishes so do people.nn nn Summary (This rolecan be remote for specific locations/states listed below) nn nn The primary purpose of the Process Improvement Analyst is to analyze, determine, coordinate, and implement continuous process improvements (CPI) to achieve end-to-end business optimization of moderately complex business processes and systems.

Research internal processes and capabilities to improve Return on Investment (ROI), enhance the effectiveness of the business and/or services and react effectively to business needs with moderate latitude for discretion.

Provide guidance and advice to management on the most efficient use of resources to obtain positive and measurable results.

Design or create moderately complex process improvement functions and/or tools for all of Pearson Online Learning Services .

nn nn Responsibilities nn nnSpecific duties and responsibilities include, but are not limited to, the following.

Other duties and responsibilities may be assigned.nn nn Utilize business process reengineering (BPR) techniques, model business processes, and conduct data analysis to examine end-to-end business processes to improve efficiency and operations nn nn Provide follow-up to monitor the progress of planned improvement implementation to assure timely action, support and achieve expected benefits nn nn Collaborate with functional areas to develop and maintain performance metrics, measurements, methods and targets nn nn Obtain and analyze quantitative and qualitative data of business processes to determine solutions and promote data driven decisions nn nn Research and evaluate opportunities related to process flow variance deficiencies nn nn Analyze processes and workflows to understand value chain, input/output, to improve and/or automate business performance nn nn Leverage best practices gained through process improvement activities to other activities which would benefit from implementation nn nn Analyze, define, and document technical design for data, workflow, logical processes, hardware and operating systems environment, interface with other systems, internal and external controls and output nn nn Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements nn nn Ensure the implementation of new and enhanced processes nn nn Ensure business unit awareness of POLS products, services, policies and procedures nn nn Identify and assess business strategies and opportunities; develop appropriate analytical approaches nn nn Full understanding of life-cycle project management nn nn Provide subject matter expertise and assist leading project teams nn nn Risk, Issue and Change management nn nn Collaborate with internal business partners to facilitate, design, and create enterprise level tools required for internal solutions using existing platforms such as SharePoint, PowerApps, and other Office 365 solutions.

nn nn Monitor key performance indicators, determine gaps in performance metrics, and recommend/execute change management techniques for efficiency/quality improvements nn nn Qualifications nn nn Qualifications nn nn 4-year degree from an accredited institution and/or equivalent experience nn nn Lean Six Sigma certification (L-6S) or the equivalent combination of training, education, and experience nn nn Knowledge in and experience with Microsoft O365 suite (Word, Excel, Access, PowerPoint, SharePoint, Forms, OneNote, PowerApps, PowerFlow, and Vizio) and basic understanding of HTML, CSS, JSON nn nn Experience with implementing SharePoint based design and workflows preferred nn nn Working knowledge of process mapping/modeling and business process reengineering nn nn Experience in leading teams in business process improvement initiatives nn nn Ability to utilize data to improve process and gain efficiency.

nn nn Completes work with a limited degree of supervision.

nn nn Knowledge of project management concepts, tools and activities, including Smartsheet, MS Office, requirements analysis and facilitation.

nn nn Proven ability to manage complex large-scale projects under significant constraints.

nn nn Strong analytical and problem-solving skills.

nn nn Strong organizational and time management skills.

Ability to work independently and efficiently in a fast-paced environment.

nn nn Excellent interpersonal, collaborative and communication skills; demonstrated ability to establish positive working relationships at all levels of the organization nn nn Experience in leading teams in business process improvement initiatives nn nn Effective skill communicating with all levels within an organization nn nn Effective skill exercising initiative and using good judgment to make sound decisions nn nn Effective research, analytical, and problem-solving skills nn nn Effective analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationships nn nn Experience in working effectively with diverse internal and external contacts nn nn Effective analytical/quantitative, reconciliation and deductive reasoning skills nn nn Advanced verbal and written communication skills nn nn Primary Location: US-FL-Orlandonn nn Other Locations US-IN-Muncie, US-IL-Elgin, US-IL-River Forest, US-AR-Conroy, US-IL-Normal, US-AZ-Flagstaff, US-IN-Anderson, US-TX-McAllen, US-AZ-Glendale, US-IL-Joliet, US-FL-Miami, US-TX-Laredo, US-IA-Des Moines, US-IL-University Park, US-SC-Florence, US-FL-Daytona, US-IN-South Bendnn nn Work Locations: US-FL-Orlando-2101 Park Center 2101 Park Center Drive Suite 250 Orlando 32835nn nn Job: Customer Servicenn nn Organization: North Americann nn Employee Status: Regular Employeenn nn Job Type: Standardnn nn Shift: Day Jobnn nn Job Posting: Jan 31, 2021nn nn Job Unposting: Ongoingnn nn Schedule: Full-time Regularnn nn Req ID: 2101292nn nnPearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify.

All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.nn