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Strategist, CX Enablement


This is a Contract position in Tempe, AZ posted October 17, 2021.

Company Overview: At ADT, we’ve been in the business of helping save lives for more than 145 years.

As the number one smart home security provider serving residential and business customers, our people are our most important asset.

Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives.

Join our team and help us protect what matters most.

For more information, visit or follow us on Twitter , LinkedIn , Facebook and Instagram .

Position Summary: Are you passionate about making sure that Customers have a great experience?

Do you enjoy a variety of work projects, collaborating and innovating with colleagues, and coaching business partners?

Do you embrace a systems-thinking way of working?

ADT wants to speak with you We are expanding our internal team focused on helping employees understand, live into, and grow our Customer Experience (CX) strategy.

The ideal candidate for this role has at least three years of professional experience leading large-scale change initiatives for a Fortune 1,000 company, as an internal or external consultant.

This includes designing, implementing, and ensuring change-management approaches that effectively use communication, learning, knowledgebase management, influencer building, human-centered design, and similar tactics to advance employee ability to improve CX.

This role is permanently remote and can be based from anywhere in the U.S.

Ensuring a diverse and inclusive workplace where we learn from each other is core to ADT’s values.

We welcome people of different backgrounds, experiences, abilities, and perspectives.

Job Focus In close consultation with business partners, help design, develop, and successfully deliver change-management initiatives that help advance CX transformation Incorporate sophisticated communication, learning, knowledgebase management, influencer building, human-centered design, and similar approaches; you will be expected to bring significant professional experience in at least one of the above approaches and be willing and able to upskill in others to lead a variety of projects Facilitate and develop a variety of solutions grounded in human-centered design that enable and grow the capabilities of partners Build collaborative relationships with colleagues, serving as a trusted advisor to influence and coach them on CX strategy Assess the change required for a program or initiative with business partners, including identifying impacts and solutions to process improvements Align leadership on a change management strategy that best supports CX strategy Demonstrate The ability to understand business goals and objectives to develop successful strategies Use of data to drive results and measure project outcomes Professional poise and business maturity Strong analytical skills Strong ability to convey clear, concise information in verbal, written, electronic, and other communication formats, as well as attention to detail and follow-up A willingness to listen, learn, and consult with key stakeholders, including senior leaders The ability to build relationships with business partners to drive change Experience managing multiple projects simultaneously Ability to work well under deadline pressure