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Business Checking Representative – Cash Management

American Express

This is a Contract position in Gilbert, AZ posted August 1, 2021.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible – and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Not just what you can expect, what you can count on.

We are a fast paced, close knit team supporting a high-volume of monetary transactions for Business Checking Accounts. The daily work includes, wire transfers, ACH transactions, check requests, internal transfers, account closures etc. All Monetary Operations processes are highly regulated and scrutinized by Compliance, Internal and External audit as well as Federal Regulators, therefore we must ensure proper due diligence is performed prior to the movement of monetary transactions. We work diligently and effectively in a fast paced, dynamic environment. We embrace our Customer First philosophy and ensure professional handling of all customer requests, including incoming calls from customers, business partners and financial institutions as well as completing outgoing calls to verify customer requests with a variety of financial institutions.

Do you have what it takes to build a career here?

  • Excellent Customer First Focus = Easy, Recognize, Solve
  • Proven time management skills and adaptability to a quickly changing environment
  • Should have the ability to digest and synthesize large amounts of information, financial and otherwise from numerous sources
  • Resilient with the desire to continually improve personal performance, customer satisfaction and business brand
  • Demonstrated patience and ability to solve customer concerns
  • Ability to navigate multiple computer systems while interacting with the customer
  • Must be able to effectively listen to the customer, make a connection, acknowledge, and empathize when appropriate
  • Ability to use good, sound judgment in decision making, with thought leadership
  • Self-Motivated and committed to drive results with professional business maturity
  • Must have excellent written and verbal communication skills
  • 2+ years’ experience in Operations or Banking preferred
  • Call center and/or customer service background a plus

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.