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Commissions Supervisor


This is a Contract position in Scottsdale, AZ posted June 22, 2020.

Job Description: The Commission Supervisor is responsible for overseeing the Commission Processor team in the Arizona Agent Services.

This role is responsible for the daily distribution of work, acts as a liaison between branch offices, sales agents and the Commission Center staff members and manages all aspects of the Processor team.

Essential Job Duties Distribute Workload: Responsible for distributing Commission volume to Commission Processors to ensure a balanced work load.

Includes but is not limited to: Assigning Processors to branch offices to support each day Monitoring volume and redistributing work as needed to other Processors Supporting Processors as a working supervisor when volume demand requires Supervising Staff: Responsible for the general management, scheduling and development of Commission Processors.

This includes but is not limited to: Recruiting, interviewing, hiring for all open positions New staff orientation/training Ongoing training and development; performance management Preparing staff schedules; Managing vacation requests; Reviewing and approving time cards Annual performance reviews Liaison between Agent Services, Commission Center and Service Center : Acts as main point of contact for Agent Services and Service Center.

This includes but is not limited to: Monitoring the general email account Troubleshooting, answering and resolving all questions or concerns from Agent Services and/or the Service Center Following up on incomplete files with all necessary parties Process improvement : Continuously evaluate procedures and seek improvements/efficiencies Implement process improvement Work with other teams within the center to seek overall improvements for your LOC(s).

Other Duties: Report production of expired listings and any other requested data.

May be daily, weekly and/or monthly Additional duties as required by business need.

Qualifications: High School Diploma required.

Associates or Bachelor’s degree preferred.

5-7 years business experience; 1-2 years previous supervisory experience preferred.

Prior Real Estate and customer service experience strongly preferred.

Ability to provide feedback to employee through coaching and training to further their success and a willingness to motivate staff; a leader by example willing to take on additional duties as needed Technologically proficient in all areas including but not limited to: familiarity with various operating systems on PCs and Macs and ability to navigate computer software and hardware Ability to learn new software programs on an as needed basis, skillful in using the following programs including, but not limited to: Microsoft office programs such as Outlook, Word, Excel, PowerPoint, and Publisher, and Adobe programs such as Adobe Acrobat Creative problem solving skills.

Ability to communicate with different audiences to convey message successfully and to change gear quickly to support different customers Ability to multi-task, prioritize and be flexible with changing business needs in a team environment as well as manage deadlines and time constraints.

Outstanding organizational and math skills; emphasis on attention to detail Customer-focused, delivery-oriented, ability to work in a team environment LI-HW1