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IBM: Service Availability Manager

IBM

This is a Full-time position in Phoenix, AZ posted November 30, 2020.

IntroductionAt IBM, work is more than a job it’s a calling: To build.

To design.

To code.

To consult.

To think along with clients and sell.

To make markets.

To invent.

To collaborate.

Not just to do something better, but to attempt things you’ve never thought possible.

Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems?

If so, lets talk.Your Role and ResponsibilitiesMajor Incident Facilitators are primarily focused to drive remediation of Technical Restoration Bridges based on escalations from Business Customers, Relationship Managers, Service Desk Analysts, or Production Support technicians, dependent on the type of technology failure to best assure optimum Mean Time to Restoration.

The coordination efforts may require a combination of support from IBM, American Express Technologies, AT& T, associated Technologyvendors, and direct or vendor Business partners for supported business critical portfolios and business units.

Facilitators leverage a variety of industry and proprietary tools for coordinating leadership escalation, documenting bridge activities, and ensuring timely circumvention.Required Technical and Professional ExpertiseExperienced as an major incident facilitator Preferred Technical and Professional ExpertiseN/AAbout Business UnitAt Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.

It’s a unique blend of bold new ideas and client-first thinking.

If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, ” What else is possible?” GTS is the place for you!Your Life @ IBMWhat matters to you when you’re looking for your next career challenge?Maybe you want to get involved in work that really changes the world?

What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion?

Are you looking for a culture of openness, collaboration and trust – where everyone has a voice?

What about all of these?

If so, then IBM could be your next career challenge.

Join us, not to do something better, but to attempt things you never thought possible.Impact.

Inclusion.

Infinite Experiences.

Do your best work ever.About IBMIBM’s greatest invention is the IBMer.

We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action.

IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition.

Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.6fac3445-56d8-4266-bac0-8ecc824adda0 6fac3445-56d8-4266-bac0-8ecc824adda0 6fac3445-56d8-4266-bac0-8ecc824adda0 6fac3445-56d8-4266-bac0-8ecc824adda0 6fac3445-56d8-4266-bac0-8ecc824adda0 6fac3445-56d8-4266-bac0-8ecc824adda0 6fac3445-56d8-4266-bac0-8ecc824adda0 6fac3445-56d8-4266-bac0-8ecc824adda0 6fac3445-56d8-4266-bac0-8ecc824adda0 6fac3445-56d8-4266-bac0-8ecc824adda0